Remote Director, Client Growth & Strategy

Hello Heart; United States; Remote; USD 185,000 - 210,000; Full time

Job summary

Hello Heart is seeking a Director, Client Strategy and Growth to lead retention and expansion within our Customer Experience Team. You will nurture relationships with client executives and collaborate with marketing, growth, and client success to expand Hello Heart’s footprint across portfolios.

As a senior leader, you will translate market feedback into product direction, drive strategic negotiations, and shape programs that meet client priorities while enabling growth.

Qualifications

• GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research.
• MBA required.
• 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level.
• 5+ years of experience in healthcare, digital health, population health, or equivalent industry.
• Experience in growth-stage / start-up companies strongly preferred.
• A demonstrated track record of account retention & expansion success.
• Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success.
• Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal.
• Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations.
• Ability to travel (approximately 30~50%)

Responsibilities

• Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams.
• Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long‑term success.
• Revenue Retention & Renewals: Responsible for overall revenue retention year over year to 95% or better
• Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities
• Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends.
• Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit.

Skills

GenAI fluent

Relationship development

Negotiation

Attention to detail

Education

MBA

Job description

Hello Heart is seeking a Director, Client Strategy and Growth to lead retention and expansion within our Customer Experience Team. You will nurture relationships with client executives and collaborate with marketing, growth, and client success to expand Hello Heart’s footprint across portfolios.

As a senior leader, you will translate market feedback into product direction, drive strategic negotiations, and shape programs that meet client priorities while enabling growth.