Strategic Client Services Leader - Insurance & Retention

Arthur J. Gallagher & Co. (AJG); Houston (TX); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher Bassett is seeking a seasoned Client Manager in Houston to serve as the primary liaison for captive clients, lead strategic service planning, and drive program performance improvements. You will develop client-specific initiatives, present data-driven insights, and collaborate with internal teams to enhance retention and outcomes.

The role requires a Bachelor's degree, 5 years of related experience, and an insurance license, with travel as needed to support client needs.

Qualifications

• Bachelor's degree and 5 years related experience.
• Insurance license required.
• Willingness to travel for client needs.

Responsibilities

• Lead client meetings and develop strategic service plans.
• Act as primary liaison between clients and internal teams.
• Identify opportunities to improve program performance and reduce costs.
• Present data-driven insights to drive client retention and outcomes.
• Scope and manage client projects with input from supervisors.

Skills

Client management

Data analysis

Pricing strategy

Project management

Stakeholder communication

Education

Bachelor's degree

Job description

Gallagher Bassett is seeking a seasoned Client Manager in Houston to serve as the primary liaison for captive clients, lead strategic service planning, and drive program performance improvements. You will develop client-specific initiatives, present data-driven insights, and collaborate with internal teams to enhance retention and outcomes.

The role requires a Bachelor's degree, 5 years of related experience, and an insurance license, with travel as needed to support client needs.