Strategic Client Success Lead

ThrivePass, Inc.; United States, Northern America, Americas; Hybride; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

ThrivePass, Inc. is seeking a Relationship Manager to own end-to-end client experience, driving retention, engagement, and long-term value. You will serve as the strategic partner to clients while orchestrating internal teams to deliver consistent, high-quality outcomes.

Responsibilities include leading QBRs and renewals, aligning programs to client goals, and ensuring clients leverage ThrivePass solutions effectively. The role emphasizes collaboration, innovation, and customer success.

Qualifications

• 3–5 years in relationship/account management (or similar client-facing role).
• Proven ability to manage client relationships that drive retention outcomes.
• Strong cross-functional coordination and execution skills.
• Proficiency using CRM tools to manage and track client activity.
• Ability to translate client needs to actionable solutions.

Responsabilités

• Own an assigned book of business and serve as the primary client partner.
• Drive >99% net revenue retention through proactive engagement and risk management.
• Build strong partnerships and develop advocate clients (references, case studies).
• Align programs to client goals and drive product adoption and expansion opportunities.
• Lead structured client interactions (QBRs, renewals, lifecycle events).
• Ensure clients understand and effectively leverage ThrivePass solutions.
• Orchestrate internal teams to deliver high-quality client outcomes.
• Escalate issues with clarity and actionable recommendations.
• Partner with Product and Leadership to translate client insights into improvements.

Connaissances

Relationship management

Account management

Cross-functional coordination

CRM proficiency

Risk management

Client communication

Formation

Bachelor’s degree or equivalent experience

Outils

CRM software

Description du poste

ThrivePass, Inc. is seeking a Relationship Manager to own end-to-end client experience, driving retention, engagement, and long-term value. You will serve as the strategic partner to clients while orchestrating internal teams to deliver consistent, high-quality outcomes.

Responsibilities include leading QBRs and renewals, aligning programs to client goals, and ensuring clients leverage ThrivePass solutions effectively. The role emphasizes collaboration, innovation, and customer success.