Relationship Manager Remote (USA) , , Operations

ThrivePass, Inc.; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

ThrivePass, Inc. is seeking a Relationship Manager to own end-to-end client experience, driving retention, engagement, and long-term value. You will serve as the strategic partner to clients while orchestrating internal teams to deliver consistent, high-quality outcomes.

Responsibilities include leading QBRs and renewals, aligning programs to client goals, and ensuring clients leverage ThrivePass solutions effectively. The role emphasizes collaboration, innovation, and customer success.

Qualifications

• 3–5 years in relationship/account management (or similar client-facing role).
• Proven ability to manage client relationships that drive retention outcomes.
• Strong cross-functional coordination and execution skills.
• Proficiency using CRM tools to manage and track client activity.
• Ability to translate client needs to actionable solutions.

Responsibilities

• Own an assigned book of business and serve as the primary client partner.
• Drive >99% net revenue retention through proactive engagement and risk management.
• Build strong partnerships and develop advocate clients (references, case studies).
• Align programs to client goals and drive product adoption and expansion opportunities.
• Lead structured client interactions (QBRs, renewals, lifecycle events).
• Ensure clients understand and effectively leverage ThrivePass solutions.
• Orchestrate internal teams to deliver high-quality client outcomes.
• Escalate issues with clarity and actionable recommendations.
• Partner with Product and Leadership to translate client insights into improvements.

Skills

Relationship management

Account management

Cross-functional coordination

CRM proficiency

Risk management

Client communication

Education

Bachelor’s degree or equivalent experience

Tools

CRM software

Job description

At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You’ll Do

As a Relationship Manager, you own the end-to-end client experience, driving retention, engagement, and long-term value. This role serves as the strategic partner to clients while orchestrating internal teams to deliver consistent, high-quality outcomes. You will:

• Bring fresh ideas to the table—we’re all about innovation and continuous improvement.
• Collaborate with cross-functional teams (we love a good brainstorm).

Client Relationship & Retention

• Own an assigned book of business, serving as the primary client partner
• Drive >99% net revenue retention through proactive engagement and risk management
• Build strong partnerships and develop advocate clients (e.g., references, case studies)
• Align programs to client goals and drive product adoption and expansion opportunities
• Lead structured client interactions (QBRs, renewals, key lifecycle events)
• Ensure clients understand and effectively leverage ThrivePass solutions
• Align programs to client goals and drive product adoption and expansion opportunities
• Lead structured client interactions (QBRs, renewals, key lifecycle events)
• Ensure clients understand and effectively leverage ThrivePass solutions

Operational Excellence

• Maintain clear visibility into client activity, goals, and risks within CRM
• Coordinate and execute lifecycle events (implementations, renewals, annual enrollment)
• Track commitments and ensure accountability across stakeholders

Cross-Functional Leadership

• Orchestrate internal teams to deliver consistent, high-quality client outcomes
• Escalate issues with clarity, urgency, and actionable recommendations
• Partner with Product and Leadership to translate client insights into improvements
• Lead remediation efforts to resolve service gaps and restore client confidence
• Identify efficiencies and improvement opportunities for clients and internal processes
• Surface trends and insights that inform product, service, and strategy decisions

What You Bring

We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:

• A drive to innovate in employee benefits and make complex processes feel effortless.
• A team-first attitude—we thrive when we collaborate.
• Accountability – you set clear expectations and you follow through
• Owns outcomes end-to-end, not just relationships
• Anticipates and addresses risks before they elevate
• Brings structure and clarity to complex client environments

Must Haves

• Bachelor’s degree or equivalent experience
• 3-5 years in relationship/account management (or similar client-facing role)
• Proven ability to manage client relationships that drive retention outcomes
• Strong cross-functional coordination and execution skills
• Proficiency using CRM tools to manage and track client activity
• Ability to translate client needs to actionable solutions

Nice to Have

• Comfortable engaging with senior stakeholders and leading more complex client conversations.
• Experience running structured meetings (e.g., QBRs, workgroups).
• Naturally identifies opportunities to enhance process or client experience.

Why You’ll Love Working Here

We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills.
• A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.

Salary Offered

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