Strategic Client Success Lead

PCG Digital; New Jersey; On-site; USD 60,000 - 80,000; Full time

Job summary

PCG Digital is looking for a Client Account Manager (CAM) who excels in strategy, communication, and leadership. You will be the primary contact for clients and drive internal team coordination to ensure client satisfaction.

Your responsibilities include onboarding clients, delivering performance reports, and fostering client relationships through proactive engagement. The ideal candidate will have experience in account management and possess excellent communication skills.

Qualifications

• Experience in account management, client success, or client-facing marketing.
• Exceptional communicator in written and verbal contexts.
• Ability to manage multiple active accounts effectively.

Responsibilities

• Lead client onboarding and establish initial contacts.
• Serve as the primary point of contact for all client needs.
• Deliver monthly performance reports and strategic recommendations.
• Manage client relationships ensuring retention and success.

Skills

Account management

Client success

Exceptional communication

Organized self-starter

Strategic thinking

Collaboration

Tools

ClickUp

HubSpot

Google Drive

Job description

PCG Digital is looking for a Client Account Manager (CAM) who excels in strategy, communication, and leadership. You will be the primary contact for clients and drive internal team coordination to ensure client satisfaction.

Your responsibilities include onboarding clients, delivering performance reports, and fostering client relationships through proactive engagement. The ideal candidate will have experience in account management and possess excellent communication skills.