Client Account Manager

PCG Digital; New Jersey; On-site; USD 60,000 - 80,000; Full time

Job summary

PCG Digital is looking for a Client Account Manager (CAM) who excels in strategy, communication, and leadership. You will be the primary contact for clients and drive internal team coordination to ensure client satisfaction.

Your responsibilities include onboarding clients, delivering performance reports, and fostering client relationships through proactive engagement. The ideal candidate will have experience in account management and possess excellent communication skills.

Qualifications

• Experience in account management, client success, or client-facing marketing.
• Exceptional communicator in written and verbal contexts.
• Ability to manage multiple active accounts effectively.

Responsibilities

• Lead client onboarding and establish initial contacts.
• Serve as the primary point of contact for all client needs.
• Deliver monthly performance reports and strategic recommendations.
• Manage client relationships ensuring retention and success.

Skills

Account management

Client success

Exceptional communication

Organized self-starter

Strategic thinking

Collaboration

Tools

ClickUp

HubSpot

Google Drive

Job description

PCG Digital is looking for a Client Account Manager (CAM) who thrives at the intersection of strategy, communication, and leadership. You’ll be the primary point of contact for our clients and the anchor for our internal team — setting direction, driving results, and ensuring every client feels like they’re our most important one.

What You’ll Own

Client Onboarding

• Lead warm-transfer calls to introduce yourself, discuss main goals, and set expectations for the onboarding process
• Orchestrate all internal and external onboarding communications from contract to kickoff
• Build and organize client infrastructure: Google Drive, ClickUp setup, and all required startup documentation
• Schedule and run startup calls to align on goals, timelines, and process

Ongoing Client Success

• Serve as the primary point of contact — clients know you by name and trust your guidance
• Deliver monthly performance reporting with clear context, insights, and strategic recommendations
• Schedule recurring reporting calls and provide thorough notes and follow-up
• Develop a deep understanding of each client’s goals and KPIs, and hold those at the center of every decision
• Proactively identify upsell opportunities and collaborate with the Sales team to grow the account
• Manage co-op documentation and monthly incentives where applicable
• Champion client retention through consistent communication, problem-solving, and proactive support
• Communicate end-of-contract timelines and manage the cancellation process with professionals

Internal Team Leadership

• Provide clear, actionable direction to internal specialists — entering tasks and priorities in ClickUp
• Host a monthly open-format team meeting where specialists can align on strategy and raise questions
• Ensure the internal team has what they need to succeed: incentives, platform access, and clarity on client goals
• Partner with the Sales team on upsell strategy and manage the CAM/Sales escalation process
• Stay current on industry trends and bring that knowledge into client strategy
• Manage the Master Bandwidth doc and ensure HubSpot accurately tracks all client communication
• Follow the full client cancellation workflow, including HubSpot documentation

What We’re Looking

• For experience in account management, client success, or a client-facing marketing role
• Exceptional communicator — written, verbal, and on the phone
• Organized self-starter who can manage multiple active accounts without things falling through the cracks
• Strategic thinker who connects client goals to actionable recommendations
• Collaborative leader who empowers their team without micromanaging
• Familiarity with digital marketing channels (SEM, paid social, display) is a strong plus
• Comfortable working with tools like ClickUp, HubSpot, and Google Drive
• Automotive industry experience is a plus, but not required