Strategic Client Success & Growth Manager

Compass Group USA; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

SSC Services for Education, a Compass Group USA company, is seeking a Client Success Manager to support growth and retention through account management programs, governance, and data-driven improvements. You will work with the Client Success team and operations to ensure compliance, update account information, and drive engagement across internal stakeholders.

The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to manage multiple

Qualifications

• Bachelor’s degree preferred or equivalent experience with 3+ years in program/project management.
• Proven record developing, implementing and streamlining cross-functional programs and processes that elevate client outcomes with defined metrics of success.
• Strong collaboration skills to engage internal stakeholders in change management initiatives that drive client growth and retention goals.
• Expertise in crafting client documents, proposals, and presentations with attention to detail in a fast-paced environment.
• Self-motivated with strong prioritization, organizational and time management skills.

Responsibilities

• Support development and own administration of all aspects of account management, growth, and retention programs, including processes, tools, data and training.
• Streamline workflows, introduce optimal strategies and technologies, and improve team efficiency while maintaining flexibility across operations.
• Ensure all initiatives and documents meet program standards, track critical metrics, and coordinate corrective actions as needed.
• Manage multiple large-scale projects with urgency and efficiency, balancing deadlines and priorities to deliver high-quality outcomes.
• Craft and refine client-facing documents including operational reporting, retention proposals and presentations, collaborating with operations and sales teams to ensure clear messaging.

Skills

Program management

Stakeholder management

Communication

Documentation

Time management

Education

Bachelor’s degree / equivalent experience

3+ years in program management

Job description

SSC Services for Education, a Compass Group USA company, is seeking a Client Success Manager to support growth and retention through account management programs, governance, and data-driven improvements. You will work with the Client Success team and operations to ensure compliance, update account information, and drive engagement across internal stakeholders.

The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to manage multiple