Strategic Client Success Executive — Remote Growth

Quantum Health, Inc.; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Remote friendly

Unlimited PTO

Job summary

CirrusMD is seeking a Client Success Executive to develop and maintain exceptional relationships with internal and client partners, driving retention, growth, and value realization across an assigned book of business.

The role focuses on onboarding, implementation, adoption, and strategic account planning, with cross-functional collaboration to optimize outcomes and ensure client ROI.

Qualifications

• Bachelor’s degree in business or equivalent experience.
• 5–7+ years of related industry experience in client success, account management, consulting, sales, or other applicable area; successful selling and/or account management experience in healthcare services required.
• Proven experience driving client outcomes and revenue growth, with executive-level relationship management experience.
• Demonstrated ability to meet and exceed goals, and to work and manage clients independently.
• Strong relationship-building, listening, and communication skills, capable of working with a variety of client stakeholders, including executives.

Responsibilities

• Own retention and growth across assigned book of business; identify upsell opportunities and growth in membership/covered lives.
• Manage day-to-day client management, proactive engagement, and cross-functional collaboration to drive measurable outcomes.
• Develop and deliver business reviews and ROI reporting; monitor utilization, adoption, and satisfaction metrics.
• Collaborate with Sales, Marketing, Product, and Support to ensure a seamless client experience and timely RFP responses.
• Lead client presentations and site visits; stay current on industry trends and platform capabilities.

Skills

Client success

Account management

Executive communication

CRM systems

Cross-functional collaboration

Data-driven decision making

Travel readiness

Education

Bachelor’s degree in business or equivalent experience

Tools

CRM systems

Client success platforms

Job description

CirrusMD is seeking a Client Success Executive to develop and maintain exceptional relationships with internal and client partners, driving retention, growth, and value realization across an assigned book of business.

The role focuses on onboarding, implementation, adoption, and strategic account planning, with cross-functional collaboration to optimize outcomes and ensure client ROI.