Strategic Client Success Director — Perioperative Care

Qventus, Inc; San Francisco (CA); On-site; USD 160,000 - 190,000; Full time

Job summary

Qventus, Inc. seeks an experienced Client Success Director for its PCC Delivery team in San Francisco. You will drive provider-side strategy, oversee a portfolio of Perioperative and PCC clients, and coordinate across Product, Engineering, Sales, Marketing, and Delivery to deliver measurable value.

The role demands a proactive, consultative approach to navigate health system dynamics and articulate the ROI of our AI-powered SaaS platform to executives and frontline leaders alike.

Qualifications

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success for enterprise healthcare SaaS or tech companies.
• 3+ years of experience directly managing and leading a client-facing or consulting team.
• Proven ability to manage a significant book of business with high net retention and expansion targets.
• Deep domain knowledge of healthcare operations, especially Perioperative Services and/or Patient Flow/Care Coordination.
• Expert-level ability to navigate complex health system structures, politics, and decision-making processes.
• Experience in competitive selling or positioning against EMR vendors and articulating value of a purpose-built SaaS solution.
• Excellent communication and presentation skills for executive audiences.

Responsibilities

• Lead, mentor, and develop a team of Client Success Partners (CSPs) with accountability and strategic focus.
• Manage team performance against metrics like NPS, health scores, referenceability, and renewal targets.
• Serve as an escalation point for complex client issues while maintaining executive relationships.
• Own strategic health and success of the PCC client portfolio, including performance guarantees and ROI benchmarks.
• Develop and execute account-level strategies to maximize client outcomes and platform value.
• Drive platform adoption, success plans, and measurable operational improvements across stakeholders.
• Act as a visible advocate for Qventus’s value with end users to executives.
• Drive expansion and cross-sell opportunities within the portfolio with new use cases.
• Ensure high renewal rates by delivering continuous, measurable value and maintaining executive references.
• Navigate political landscapes across clinical, IT, and executive levels during engagements.
• Collaborate with Product, Engineering, Sales, and Delivery to translate client needs into product improvements.

Skills

Strategic Account Management

Team Leadership

Healthcare Operations

Executive Communication

Competitive Selling

Job description

Qventus, Inc. seeks an experienced Client Success Director for its PCC Delivery team in San Francisco. You will drive provider-side strategy, oversee a portfolio of Perioperative and PCC clients, and coordinate across Product, Engineering, Sales, Marketing, and Delivery to deliver measurable value.

The role demands a proactive, consultative approach to navigate health system dynamics and articulate the ROI of our AI-powered SaaS platform to executives and frontline leaders alike.