Perioperative Client Success Director - Healthcare SaaS

Qventus, Inc; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Open PTO

Paid parental leave

Professional development

Wellness stipend

Tech stipend

Employee referral bonus

Stock options

Job summary

Qventus, Inc in San Francisco, CA is seeking an experienced Client Success Director to lead the Periop and PCC Delivery team. You will leverage provider-side strategy and operations expertise to ensure success across the client portfolio and collaborate with Product, Engineering, Sales, Marketing, and Commercial teams to deliver measurable value.

The role requires 7+ years in strategic account management or client success in healthcare SaaS, plus 3+ years leading a client-facing team, with deep

Qualifications

• 7+ years in Strategic Account Management, Consulting, or Client Success in enterprise healthcare SaaS.
• 3+ years leading a client-facing or consulting team with coaching and feedback.
• Proven ability to manage a significant book of business with high net retention and expansion.
• Deep domain knowledge of Perioperative Services or Patient Flow/Care Coordination.

Responsibilities

• Lead, mentor, and develop a team of Client Success Partners (CSPs) with accountability and strategic thinking.
• Manage performance metrics including NPS, health scores, expansion/renewal targets.
• Escalation point for complex client issues and executive relationship management.
• Own strategic health and success of Perioperative and PCC portfolio, incl. guarantees and ROI.
• Develop account-level strategies to secure high-value outcomes and ROI realization.
• Drive platform adoption and ensure successful solution deployment with stakeholders.
• Identify expansion and cross-sell opportunities within the portfolio.
• Advocate for Qventus value and ensure stakeholder alignment from end users to executives.

Skills

Strategic Account Mgmt

Consulting

Client Success

Team Leadership

Healthcare Ops

Enterprise SaaS

Executive communication

Job description

Qventus, Inc in San Francisco, CA is seeking an experienced Client Success Director to lead the Periop and PCC Delivery team. You will leverage provider-side strategy and operations expertise to ensure success across the client portfolio and collaborate with Product, Engineering, Sales, Marketing, and Commercial teams to deliver measurable value.

The role requires 7+ years in strategic account management or client success in healthcare SaaS, plus 3+ years leading a client-facing team, with deep