Client Success Director, Perioperative Care Coordination

Qventus, Inc; San Francisco (CA); On-site; USD 160,000 - 190,000; Full time

Job summary

Qventus, Inc. seeks an experienced Client Success Director for its PCC Delivery team in San Francisco. You will drive provider-side strategy, oversee a portfolio of Perioperative and PCC clients, and coordinate across Product, Engineering, Sales, Marketing, and Delivery to deliver measurable value.

The role demands a proactive, consultative approach to navigate health system dynamics and articulate the ROI of our AI-powered SaaS platform to executives and frontline leaders alike.

Qualifications

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success for enterprise healthcare SaaS or tech companies.
• 3+ years of experience directly managing and leading a client-facing or consulting team.
• Proven ability to manage a significant book of business with high net retention and expansion targets.
• Deep domain knowledge of healthcare operations, especially Perioperative Services and/or Patient Flow/Care Coordination.
• Expert-level ability to navigate complex health system structures, politics, and decision-making processes.
• Experience in competitive selling or positioning against EMR vendors and articulating value of a purpose-built SaaS solution.
• Excellent communication and presentation skills for executive audiences.

Responsibilities

• Lead, mentor, and develop a team of Client Success Partners (CSPs) with accountability and strategic focus.
• Manage team performance against metrics like NPS, health scores, referenceability, and renewal targets.
• Serve as an escalation point for complex client issues while maintaining executive relationships.
• Own strategic health and success of the PCC client portfolio, including performance guarantees and ROI benchmarks.
• Develop and execute account-level strategies to maximize client outcomes and platform value.
• Drive platform adoption, success plans, and measurable operational improvements across stakeholders.
• Act as a visible advocate for Qventus’s value with end users to executives.
• Drive expansion and cross-sell opportunities within the portfolio with new use cases.
• Ensure high renewal rates by delivering continuous, measurable value and maintaining executive references.
• Navigate political landscapes across clinical, IT, and executive levels during engagements.
• Collaborate with Product, Engineering, Sales, and Delivery to translate client needs into product improvements.

Skills

Strategic Account Management

Team Leadership

Healthcare Operations

Executive Communication

Competitive Selling

Job description

About The Role

We’re looking for an experienced Client Success Director to join our Perioperative Care Coordination (PCC) Delivery team. In this role, you will leverage your expertise in provider-side strategy and operations to ensure the success of the entire Perioperative and PCC client portfolio . You’ll work cross-functionally with Product, Engineering, Sales, Marketing, and Commercial teams to shape solutions that deliver measurable value.

This is a high-impact role that will influence our PCC strategies , strengthen customer outcomes, and shape our company’s growth trajectory. Unlike a typical Customer Success model, this role requires a proactive, highly consultative approach that includes navigating complex health system dynamics and effectively positioning the value of our SaaS solutions in a rapidly changing competitive environment.

Key Responsibilities

• Lead, mentor, and develop a team of high-performing Client Success Partners (CSPs), fostering a culture of accountability, proactive client management, and strategic thinking.
• Manage team performance against key performance metrics, including Net Promoter Score (NPS), client health scores, referenceability, and expansion/renewal targets.
• Act as an escalation point for complex client issues, guiding the team to resolution while maintaining executive relationships.
• Own the overall strategic health and success of the PCC client portfolio, including contractual performance guarantees and platform benchmark outcomes
• Develop and execute account-level strategies that secure high-value client outcomes and maximize the realization of the Qventus solution’s ROI.
• Hold both the CSP team and client stakeholders accountable for executing success plans, driving platform adoption, and achieving targeted operational improvements.
• Serve as a visible advocate for Qventus’s value proposition, ensuring client stakeholders of all levels (end user through executive) consistently understand and articulate how our AI platform drives superior results compared to alternative or incumbent systems.
• Drive expansion and cross-sell opportunities within the portfolio by identifying new business use cases and compelling business cases.
• Ensure a high rate of client renewal by demonstrating continuous, measurable value and establishing strong executive-level reference accounts.
• Effectively manage complex client political landscapes and varied personalities at the executive, clinical, and IT levels.
• Collaborate closely with internal Product, Engineering, Sales, and Delivery teams to translate client needs into product improvements and ensure successful solution deployment.

What We’re Looking For

• 7+ years of experience in Strategic Account Management, Consulting, or Client Success for an enterprise healthcare SaaS or technology company
• 3+ years of experience directly managing and leading a client-facing or consulting team with proven success coaching diverse work styles, career goals, and delivering feedback in a supportive and constructive way that directly translates to improved team performance
• Proven ability to manage a significant book of business and achieve high net retention and expansion targets.
• Deep domain knowledge of healthcare operations, specifically in Perioperative Services (e.g., block management, OR scheduling, schedule optimization) and/or Patient Flow/Care Coordination.
• Expert-level ability to navigate and manage complex health system structures, politics, and decision-making processes.
• Demonstrated experience in competitive selling or positioning against EMR vendors (e.g., Epic, Cerner) and articulating the unique value of a purpose-built, best-of-breed SaaS solution.
• Exceptional communication and presentation skills, with the ability to convey complex technical and operational information to executive audiences.

Bonus Points For

• Understanding what drives a business and how to determine the right focal areas to yield success
• Seeing risks early and mitigating them before they have a chance to render
• Thriving in a high-pressure, rapidly changing, start up environment

Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.

Salary Range: $160,000 USD – $190,000 USD

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.

• Benefits and perks are subject to plan documents and may change at the company’s discretion.
• Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.