Director, Perioperative Client Success & Growth

Qventus, Inc; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Generous HSA contribution

Disability and life insurance

401(k) participation

Wellness stipends

Stock options

Comprehensive health benefits

Education reimbursement

Job summary

Qventus, Inc. seeks an experienced Client Success Director to lead the Periop Delivery team and own the strategic health of a large healthcare client portfolio.

You will partner with Product, Engineering, Sales, Marketing, and Delivery to shape value-based solutions and ensure program ROI. The role requires navigating complex health system dynamics, mentoring CSPs, driving high retention and expansion, and communicating outcomes to executives.

Qualifications

• 7+ years in Strategic Account Management, Consulting, or Client Success for enterprise healthcare SaaS/tech
• Deep healthcare ops knowledge, especially Perioperative Services or Patient Flow
• Proven ability to lead client-facing teams and coach diverse styles

Responsibilities

• Lead, mentor, and develop a team of Client Success Partners (CSPs)
• Drive NPS, health scores, referenceability, and expansion/renewal targets
• Collaborate with Product, Engineering, Sales, Marketing, and Delivery to translate client needs into product improvements
• Own strategic health of Perioperative client portfolio and drive ROI for Qventus solutions
• Expand within portfolio and secure high-value client outcomes
• Maintain executive relationships and serve as escalation point for complex issues

Skills

Strategic accounts

Team leadership

Healthcare SaaS

Executive communication

Job description

Qventus, Inc. seeks an experienced Client Success Director to lead the Periop Delivery team and own the strategic health of a large healthcare client portfolio.

You will partner with Product, Engineering, Sales, Marketing, and Delivery to shape value-based solutions and ensure program ROI. The role requires navigating complex health system dynamics, mentoring CSPs, driving high retention and expansion, and communicating outcomes to executives.