Strategic Client Success Director — Migrations & Exec Partnerships

Navan; United States; Remote; USD 110,000 - 120,000; Full time

Job summary

Navan is seeking a Senior Client Success Manager to act as a strategic partner and trusted advisor to Navan’s most strategic clients. You will own complex migration projects from legacy systems to Navan, champion adoption, and drive retention through executive engagement and proactive risk management.

This role focuses on high-touch success, strategic collaboration with Product and Engineering, and delivering measurable value throughout the client lifecycle.

Qualifications

• Minimum 12+ years in Customer Success or Account Management in enterprise/cotential corporate travel domain.
• Experience delivering white-glove service and managing complex client relationships.
• Strong project management, organizational, and problem-solving skills for migrations and change management.
• Ability to influence executives and stakeholders and manage resistance to change.

Responsibilities

• Own the client relationship and success across migration to Navan platform.
• Lead complex migrations from legacy systems to Navan with end-to-end ownership.
• Drive product adoption, retention, and compliance through training and enablement.
• Cultivate executive-level relationships with C-suite and program stakeholders.
• Lead health checks, quarterly business reviews, and strategic reviews to assess health and mitigate churn.
• Serve as Voice of the Customer to internal teams for product feedback and issue resolution.
• Maintain deep knowledge of Navan and Premier value proposition for customers.
• Collaborate with Product and Engineering on enhancement requests and prioritization.

Skills

Client success management

Account management

Enterprise experience

Project management

Executive relationship management

Change management

Communication skills

Education

Bachelor’s degree

Job description

Navan is seeking a Senior Client Success Manager to act as a strategic partner and trusted advisor to Navan’s most strategic clients. You will own complex migration projects from legacy systems to Navan, champion adoption, and drive retention through executive engagement and proactive risk management.

This role focuses on high-touch success, strategic collaboration with Product and Engineering, and delivering measurable value throughout the client lifecycle.