Strategic Client Success Director, Enterprise Accounts

Skai; New York (NY); Hybrid; USD 100,000 - 110,000; Full time

Job summary

Skai is seeking a strategic Client Success Director in the New York area to own and grow relationships with large advertisers and agencies. You will manage end-to-end accounts, focus on Retail Media, and collaborate with cross-functional teams to translate strategy into execution and measurable outcomes.

The role requires executive-level communication, commercial acumen, and experience in digital marketing strategy.

Qualifications

• Proven track record managing large advertiser or agency relationships.
• Strong understanding of performance marketing across ecommerce, search, and social.
• Ability to communicate and influence credibly with executives.

Responsibilities

• Own the customer journey end-to-end for your book, including strategy, value realization, and risk management.
• Lead quarterly business reviews with clear impact metrics and follow-through.
• Maintain a multi-threaded relationship map with executive sponsors.
• Collaborate with Product, Sales, Onboarding, and Services on larger initiatives.
• Drive joint account planning with Growth Directors and introduce Growth into relationships.

Skills

Executive relationship management

Strategic account planning

Digital marketing strategy

Growth mindset

Education

BA/BS; MBA preferred

Tools

CRM (Salesforce)

AI tools

Skai platform

Job description

Skai is seeking a strategic Client Success Director in the New York area to own and grow relationships with large advertisers and agencies. You will manage end-to-end accounts, focus on Retail Media, and collaborate with cross-functional teams to translate strategy into execution and measurable outcomes.

The role requires executive-level communication, commercial acumen, and experience in digital marketing strategy.