Strategic Client Success Lead

TDIndustries, Inc.; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

TDIndustries, Inc. is seeking a Client Success Manager to oversee day-to-day client relationships and service delivery. You will partner with operations, sales, and engineering to ensure expectations are met and exceptional service results are delivered.

Responsibilities include onboarding, renewals, tracking CSAT and NPS, and identifying opportunities to improve service quality. Strong CRM skills are essential for maintaining accurate client records.

Qualifications

• Bachelor’s degree in Business preferred or significant relevant experience.
• 5+ years of experience in client relationship management or service delivery.
• Experience in facilities services, maintenance, or technical operations preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to manage multiple client relationships and priorities.
• Experience using CRM platforms such as HubSpot or Salesforce.

Responsibilities

• Serve as primary contact for assigned clients and ensure clear communication.
• Collaborate with operations and service teams to address performance issues.
• Support onboarding, renewals, and satisfaction reviews.
• Track key client metrics including response times and CSAT/NPS.
• Identify opportunities to improve service delivery and client experience.
• Assist sales with upsell opportunities and pricing development.
• Maintain accurate client records in the CRM.
• Coordinate hand-offs with Business Development for new clients.
• Contribute to retention reporting and internal account reviews.

Skills

Relationship management

CRM proficiency

Communication skills

Cross-functional collaboration

Problem-solving

Prioritization

Education

Bachelor's degree in Business

Tools

HubSpot

Salesforce

Job description

TDIndustries, Inc. is seeking a Client Success Manager to oversee day-to-day client relationships and service delivery. You will partner with operations, sales, and engineering to ensure expectations are met and exceptional service results are delivered.

Responsibilities include onboarding, renewals, tracking CSAT and NPS, and identifying opportunities to improve service quality. Strong CRM skills are essential for maintaining accurate client records.