Strategic Client Success Advisor

Transportation Insight; Hickory (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Transportation Insight is seeking a Client Services Advisor to provide tactical support to assigned clients, ensuring alignment with commercial agreements and client satisfaction. The role focuses on reviewing open requests, documenting tools used, and identifying opportunities for service expansion within the contract scope.

Ideal candidates have a Bachelor's in Business Administration, 1–2 years in customer-facing roles, excellent written, oral and presentation skills, and a proactive,

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 1–2+ years of experience with customer-facing roles (sales or customer service).
• Excellent written, oral, and presentation skills.
• Eager to accept new challenges.
• Self-managed and motivated.

Responsibilities

• Review open client requests and ensure progress toward closure and client satisfaction.
• Document tools used, client satisfaction, and demonstrate newer tools when appropriate.
• Identify and position opportunities for upselling within current client agreements.
• Align with TI service offerings to provide insight and thought leadership in complex supply chain scenarios.

Skills

Customer-facing experience

Excellent communication

Presentation skills

Self-motivated

Eager to take on challenges

Education

Bachelor’s Degree in Business Administration or similar

Job description

Transportation Insight is seeking a Client Services Advisor to provide tactical support to assigned clients, ensuring alignment with commercial agreements and client satisfaction. The role focuses on reviewing open requests, documenting tools used, and identifying opportunities for service expansion within the contract scope.

Ideal candidates have a Bachelor's in Business Administration, 1–2 years in customer-facing roles, excellent written, oral and presentation skills, and a proactive,