Client Services Advisor

Transportation Insight; Hickory (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Transportation Insight is seeking a Client Services Advisor to provide tactical support to assigned clients, ensuring alignment with commercial agreements and client satisfaction. The role focuses on reviewing open requests, documenting tools used, and identifying opportunities for service expansion within the contract scope.

Ideal candidates have a Bachelor's in Business Administration, 1–2 years in customer-facing roles, excellent written, oral and presentation skills, and a proactive,

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 1–2+ years of experience with customer-facing roles (sales or customer service).
• Excellent written, oral, and presentation skills.
• Eager to accept new challenges.
• Self-managed and motivated.

Responsibilities

• Review open client requests and ensure progress toward closure and client satisfaction.
• Document tools used, client satisfaction, and demonstrate newer tools when appropriate.
• Identify and position opportunities for upselling within current client agreements.
• Align with TI service offerings to provide insight and thought leadership in complex supply chain scenarios.

Skills

Customer-facing experience

Excellent communication

Presentation skills

Self-motivated

Eager to take on challenges

Education

Bachelor’s Degree in Business Administration or similar

Job description

Transportation Insight has strategically positioned itself in the industry with top talent that boasts strategic involvement in the continued evolution of the small package/parcel and freight marketplace. In addition to our knowledge, we have built out the technology to help companies (shippers) unlock the power of their supply chain.

Transportation Insight is recognized as a premier employer regionally and nationally because of our reputation, workplace culture, and growth opportunities. At the core of our culture, team members are motivated to improve our clients, our communities, and ourselves every day.

JOB PURPOSE:

The Client Services Advisor (CSA) provides tactical support to their assigned client(s) to ensure the achievement of the commercial agreement for each assigned client.

CRITICAL JOB FUNCTIONS:

• Review open client requests and ensure progress towards request closure and client satisfaction.
• Document which tools are being used, the client's satisfaction with the tools, and where appropriate, demonstrate newer tools (within the scope of the agreement) that the client may not be utilizing.
• Where applicable, work with the Manager – Client Services to identify and position opportunities for upselling business that are not included in the current scope of the client(s) commercial agreement.
• Work with the Manager – Client Services on how to remain in strategic alignment with the suite of TI service offerings, leveraging industry expertise and supply chain experience to bring valuable insight and thought leadership to a variety of complex supply chain scenarios with clients.

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:

• Support others within the Client Services Team in the published communications (reports, internal meetings, and business alignment meetings) to highlight the progress in relation to the defined goals of the assigned clients.
• As necessary, work with the Manager – Client Services to execute the tactical responsibilities such as ongoing client engagement, remediation of day-to-day issues, invoicing, etc, collaborating with appropriate supporting cross-functional business partners as needed.
• Support data analysis to develop recommendations that serve as a catalyst for continuous improvement for the client in regards to cost and efficiency, while remaining aligned with the operational requirements/needs of the client.

IDEAL CANDIDATE MAY POSSESS:

• Bachelor’s Degree in Business Administration or a similar field.
• 1-2+ years of experience with customer-facing roles (sales or customer service).
• Excellent written, oral, and presentation skills.
• Eagerly accept new challenges.
• Self-managed and motivated.

EEOC/ADA STATEMENT:

Transportation Insight is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other protected status by law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.