Client Services Manager: Renewal & Satisfaction Lead

Sedgwick; United States; À distance; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401k and matching

PTO

Disability and life insurance

Employee assistance

FSA/HSA

Voluntary benefits

Résumé du poste

Sedgwick is seeking an experienced client services professional to support renewal processes, pricing coordination, and invoicing for assigned clients. This role focuses on maintaining high client satisfaction and effective communication across internal teams.

Responsibilities include educating clients on loss data, coordinating projects, and identifying cross-selling opportunities while ensuring accurate contract administration and timely reporting. Travel may be required.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
• Eight (8) years of related experience or equivalent combination of experience and education.
• Three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity.
• Strong understanding in workers compensation, liability and disability claims management.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to handle conflict and confront challenging issues in a fast work environment

Responsabilités

• Performs client renewal and Client Service Instruction preparation for assigned clients.
• Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
• Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
• Educates the client on loss data - drivers of cost impacting assigned programs.
• Coordinate project activity.
• Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
• Identifies issues that impact customer satisfaction.
• Identifies and solicits cross selling opportunities.
• Coordinates client contracts.

Connaissances

Workers compensation

Liability claims knowledge

Disability claims knowledge

Client location coding parameters

Banking methodology

Claims operating systems

Oral and written communication

Microsoft Office

Analytical skills

Organizational skills

Interpersonal skills

Negotiation and facilitation

Teamwork

Conflict management

Formation

Bachelor's degree from accredited college or university

Pursue CPCU, AIC and/or ARM or related designation

Outils

Microsoft Office products

Claims systems

Description du poste

Sedgwick is seeking an experienced client services professional to support renewal processes, pricing coordination, and invoicing for assigned clients. This role focuses on maintaining high client satisfaction and effective communication across internal teams.

Responsibilities include educating clients on loss data, coordinating projects, and identifying cross-selling opportunities while ensuring accurate contract administration and timely reporting. Travel may be required.