Strategic Client Services Leader
Gallagher Bassett
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Gallagher Bassett is seeking a primary point of contact for a portfolio of Captive clients, building relationships and delivering service aligned with each client’s goals. Develops strategic service plans, leverages data to tell a compelling story, proactively identifies opportunities and challenges, and collaborates with internal teams to drive successful client outcomes with minimal supervision.
Required: Bachelor's degree and 5 years related experience; Insurance license required; Travel for
Qualifications
- Bachelor's degree and 5 years related experience.
- Insurance license required.
- Often travels for client needs (e.g., claim reviews, stewardship discussions).
Responsibilities
- May manage up to 25 dedicated clients, depending on complexity and/or client requirements.
- Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client.
- Develops service plans to capture goals and ensure progress.
- Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support.
- Proactively works with supervisor to plan for and ensure maximum retention rate.
Education
Job description
Gallagher Bassett is seeking a primary point of contact for a portfolio of Captive clients, building relationships and delivering service aligned with each client’s goals. Develops strategic service plans, leverages data to tell a compelling story, proactively identifies opportunities and challenges, and collaborates with internal teams to drive successful client outcomes with minimal supervision.
Required: Bachelor's degree and 5 years related experience; Insurance license required; Travel for
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