Strategic Client Services Lead – Payments & Treasury

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within the Payments team.

You will support clients in utilizing Payments Products and Services and act as the central point of resolution for service issues and opportunities. Responsibilities include advising clients on decision making, addressing product gaps, and ensuring compliance with risk policies while collaborating with bank partners to resolve

Qualifications

• Minimum 3 years of relevant industry experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly.
• Manages time effectively in a fast paced environment.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during decision making and risk evaluation.
• Ability to be flexible with working hours and utilize virtual connectivity tools.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and educate clients on risk policies and regulatory changes.

Skills

Client advisory

Effective communication

Time management

Internal/External collaboration

Risk awareness

Flexible working hours

Job description

JPMorgan Chase & Co. is seeking a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within the Payments team.

You will support clients in utilizing Payments Products and Services and act as the central point of resolution for service issues and opportunities. Responsibilities include advising clients on decision making, addressing product gaps, and ensuring compliance with risk policies while collaborating with bank partners to resolve