Strategic Client Service & Risk Manager

PMA Companies

Schaumburg (IL)

On-site

USD 85,000 - 125,000

Full time

8 hours ago

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Job summary

PMA Companies is seeking a Client Service Manager to act as the primary liaison for service, performance, maintenance, and account installation/orientation across assigned accounts. You will apply deep workers' compensation and casualty claims knowledge to resolve issues and collaborate with Underwriting, Claims and Risk Control to reduce total cost of risk.

You will drive onboarding, broker engagements, stewardship, and account performance reviews, ensuring clear communication with brokers and

Qualifications

Six years of hands-on experience in workers' compensation and casualty claims.
Excellent verbal and written communication and presentation skills.
Strong analytical thinking with a client-service focus.
Proficiency with Microsoft Office and related tools.

Responsibilities

Serve as primary liaison for service, performance, maintenance, and account installation/orientation.
Coordinate onboarding and broker interactions to showcase PMA's service offerings.
Collaborate with Underwriting, Claims and Risk Control to resolve account issues and reduce cost of risk.
Lead Stewardship and Claim Review meetings to optimize account performance and communication.