Strategic Client Service Lead (Workers’ Comp & Claims)

Old Republic Commercial Risk; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

PMA Companies seeks a Client Service Manager to act as the primary liaison for service, performance, maintenance, and account installation/orientation issues for assigned accounts. You will collaborate with Underwriting, Claims and Risk Control to resolve challenges and reduce the total cost of risk.

You will participate in broker presentations, ensure seamless onboarding, manage vendor partnerships, and communicate PMA’s service capabilities to clients and brokers.

Qualifications

• Six years of hands' compensation and casualty claims experience.
• Bachelor's degree or equivalent.
• Proficiency in verbal and written communication with strong presentation skills.
• Proficiency with Microsoft Office Applications.
• Analytical thinking and creative problem-solving focused on client service.

Responsibilities

• Serve as the primary liaison for service, performance, maintenance and account installation/orientation issues for assigned accounts.
• Collaborate with Underwriting, Claims and Risk Control to resolve account-related challenges and reduce total cost of risk.
• Participate in broker capability presentations and new business meetings to showcase PMA's service offerings.
• Ensure seamless onboarding for new accounts and act as central contact for service inquiries.

Skills

Verbal communication

Written communication

Presentation skills

Analytical thinking

Client service

Education

Bachelor's degree

Tools

Microsoft Office Applications

Job description

PMA Companies seeks a Client Service Manager to act as the primary liaison for service, performance, maintenance, and account installation/orientation issues for assigned accounts. You will collaborate with Underwriting, Claims and Risk Control to resolve challenges and reduce the total cost of risk.

You will participate in broker presentations, ensure seamless onboarding, manage vendor partnerships, and communicate PMA’s service capabilities to clients and brokers.