Client Service & Risk Management Lead

PMA Companies; Schaumburg (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

PMA Companies is seeking a Client Service Manager to act as the primary liaison for service, performance, and account onboarding across multiple locations. The role focuses on leveraging workers' compensation and casualty claims knowledge to optimize cost of risk and collaborate with underwriting, claims and risk control teams.

The position requires extensive client-facing skills, strategic account management, and the ability to lead service-related initiatives with brokers and agents.

Qualifications

• Bachelor's degree or an equivalent blend of practical work experience and academic achievements.
• Six years of hands-on experience in workers' compensation and casualty claims.
• Strong verbal and written communication with exceptional presentation skills.
• Proficiency in Microsoft Office applications.
• AIC or CPCU designation preferred.

Responsibilities

• Serve as the primary liaison for service, performance, maintenance, and account installation/orientation issues for assigned accounts.
• Collaborate with Underwriting, Claims and Risk Control to research and resolve account-related challenges and reduce the total cost of risk.
• Lead broker capability presentations and new business meetings to demonstrate PMA's service offerings.
• Ensure onboarding is seamless; act as central contact for service inquiries and drive ease of doing business.
• Facilitate vendor partner utilization and account improvement initiatives.

Job description

PMA Companies is seeking a Client Service Manager to act as the primary liaison for service, performance, and account onboarding across multiple locations. The role focuses on leveraging workers' compensation and casualty claims knowledge to optimize cost of risk and collaborate with underwriting, claims and risk control teams.

The position requires extensive client-facing skills, strategic account management, and the ability to lead service-related initiatives with brokers and agents.