Client Service Senior Manager: Lead Treasury & CX

Testing Site - JPMC; Tempe (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorganChase is seeking a Client Service Senior Manager within our Commercial & Investment Bank to lead a dynamic team of client service managers and drive modernization of the client experience through data-driven initiatives.

You will develop operational policies for treasury and cash management products, influence stakeholders, and manage change across programs, ensuring high-quality service delivery and measurable improvements.

Qualifications

• Seven+ years of team leadership in client service, with treasury and cash management experience.
• Proven ability to develop and implement strategic operational plans.
• Strong data analysis skills to identify trends and drive improvements.
• Excellent stakeholder management and influencing abilities.
• Experience in end-to-end change management and program delivery.

Responsibilities

• Lead a team of Client Service Professionals to drive continuous improvement.
• Develop and implement operational plans for treasury and cash management products.
• Analyze complex data to identify trends and craft innovative solutions.
• Build relationships with internal stakeholders to achieve outcomes.
• Oversee change management, communications, and program implementation.

Skills

Team leadership

Treasury & cash management

Data analysis

Stakeholder management

Change management

Project management

Job description

JPMorganChase is seeking a Client Service Senior Manager within our Commercial & Investment Bank to lead a dynamic team of client service managers and drive modernization of the client experience through data-driven initiatives.

You will develop operational policies for treasury and cash management products, influence stakeholders, and manage change across programs, ensuring high-quality service delivery and measurable improvements.