Strategic Client Retention Pro — B2B Renewals

Kings III Emergency Communications; Coppell (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance with 1 HSA and 2 PPO

Dental, vision, life

401k with company contribution

Employee Assistance Program (EAP)

Telemedicine 24/7 access

15 days PTO per year

Work life balance

Team events and annual meeting

Job summary

Kings III Emergency Communications seeks a proactive customer service professional to strengthen relationships with our client base and reduce cancellation risk. You will negotiate contracts, draft scopes of work, handle amendments for ownership changes or upgrades, and focus on retaining current clients.

Ideal candidates will have mid-level math skills, be proficient in Microsoft Office, and demonstrate strong verbal and written communication.

Qualifications

• High school diploma or equivalent.
• Two years of high skilled customer service work experience.
• Attention to detail and problem solving.
• Confident and enthusiastic.
• Excellent communication skills – verbal and written; strong typing skills.
• Supportive team player with strong work ethic.
• Willing to learn and ask questions.
• At least intermediate skill level using Microsoft Office Suite, including Word, Excel, and Outlook.
• Knowledge in Sedona, Manitou, SalesForce or similar CRM software a plus.

Responsibilities

• Respond to cancellation requests in a timely manner with site specific information to save the account.
• Reach out to customers who are at a high risk of cancelling (such as during ownership and management changes or having inoperable equipment, phone line issues, or upcoming elevator modernization).
• Work with client base to review current contracts, contract renewals, scopes of work, or equipment upgrades.
• Acquire product and service knowledge to help inform our customers to specific solutions.
• Create a great client experience. Listen to and address customers’ needs.
• Refresh accounts with terms from new customer agreements. Execute renewal or replacement agreements for existing customers with device and/or rate changes.
• Respond to customer requests – i.e. send out copies of contracts and/or provide requested information.
• Work within multiple software systems to maintain client data, including SalesForce, Sedona, and Manitou.
• Work with team to develop process improvements and streamline workflow.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Typing

Team player

Willing to learn

Microsoft Office

Education

High school diploma or equivalent

Two years of high skilled customer service experience

Tools

Sedona

Manitou

Salesforce

Job description

Kings III Emergency Communications seeks a proactive customer service professional to strengthen relationships with our client base and reduce cancellation risk. You will negotiate contracts, draft scopes of work, handle amendments for ownership changes or upgrades, and focus on retaining current clients.

Ideal candidates will have mid-level math skills, be proficient in Microsoft Office, and demonstrate strong verbal and written communication.