Client Retention & Renewal Specialist

Kings III; Coppell, Northern (TX, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance with HSA

PPO plan options

Dental & Vision

401k with company contribution

EAP

Job summary

Kings III is seeking a Customer Retention Specialist to maintain and grow relationships with our client base in a dynamic environment. The role focuses on reducing cancellations, negotiating amendments, and ensuring client satisfaction across a range of industries.

You will handle contract reviews, scopes of work, and equipment upgrades while leveraging CRM systems to keep client data up to date. Strong communication, organization, and problem-solving are essential.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of high skilled customer service work experience.
• Strong people skills and attention to detail.
• Excellent verbal and written communication; strong typing.
• Familiarity with CRM software a plus (SalesForce, Sedona, Manitou).
• Willingness to learn and ask questions.

Responsibilities

• Respond to cancellation requests promptly with site-specific information to save the account.
• Reach out to high-risk customers to reduce cancellations during ownership changes or equipment issues.
• Review contracts, renewals, scopes of work, or upgrades with clients.
• Acquire product and service knowledge to guide customers to solutions.
• Create a positive client experience by listening and addressing needs.
• Process renewal or replacement agreements for devices or rate changes.
• Provide requested information and send copies of contracts as needed.
• Maintain client data across multiple systems (SalesForce, Sedona, Manitou).
• Collaborate on process improvements and streamline workflow.

Skills

People skills

Attention to detail

Communication skills

Typing skills

Team player

Organization skills

Willing to learn

Education

High school diploma

Tools

Sedona

Manitou

Salesforce

Job description

Kings III is seeking a Customer Retention Specialist to maintain and grow relationships with our client base in a dynamic environment. The role focuses on reducing cancellations, negotiating amendments, and ensuring client satisfaction across a range of industries.

You will handle contract reviews, scopes of work, and equipment upgrades while leveraging CRM systems to keep client data up to date. Strong communication, organization, and problem-solving are essential.