Renewals & Retention Specialist

Everbridge; United States; Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Healthcare

Dental

Parental planning

Mental health benefits

401(k) plan and match

Paid time off

Fitness reimbursements

Résumé du poste

Everbridge seeks a Renewal Specialist to partner with Account Managers across the customer base, overseeing renewals from forecast to completion. You will coordinate with Sales Ops, Billing, Finance, and Legal to meet customer needs and maintain renewal processes.

This role requires organization, cross-team collaboration, and strong English communication as you help achieve the retention goal and support customer success.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or related field.
• 1–3 years in sales ops, sales support, account management, or related roles.
• Experience leading discussions with customers or partners to clarify requirements and resolve issues.
• Strong organization and attention to detail with multiple deadlines.
• Fluent written and verbal English communication.
• Able to collaborate with stakeholders across teams and environments.

Responsabilités

• Forecast upcoming renewals and prepare renewal quotes; assist with complex growth quotes as needed.
• Manage renewal timelines, documentation, and follow-ups to keep renewals on track.
• Coordinate with Sales Operations, Billing, Finance, and Legal to meet customer requests.
• Communicate renewal updates and account health to customers, including closing renewal sales by phone.
• Review contract terms and support compliant agreements with Finance and Legal.
• Create and execute customer nurture campaigns in Totango.
• Build and analyze renewal rate reports in Salesforce and Totango.
• Respond to renewal questions and escalations from customers and internal teams.
• Maintain accurate customer records and renewals in Salesforce.
• Identify improvements to renewal processes and support other projects.

Connaissances

Sales operations experience

Account management

Customer service

Communication skills

Organization

Independent work

Cross-team collaboration

Formation

Bachelor’s degree in Business, Finance, Marketing, or related field

Outils

Salesforce

Quoting software

Description du poste

Everbridge seeks a Renewal Specialist to partner with Account Managers across the customer base, overseeing renewals from forecast to completion. You will coordinate with Sales Ops, Billing, Finance, and Legal to meet customer needs and maintain renewal processes.

This role requires organization, cross-team collaboration, and strong English communication as you help achieve the retention goal and support customer success.