Account Renewal & Retention Specialist

Kings-III-Emergency-Communication; Coppell (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance with HSA

401k with company contribution

Paid holidays & PTO

Telemedicine access

Team events

Job summary

Kings III Emergency Communication is seeking a Customer Retention Specialist in Coppell, TX. You will build strong client relationships, negotiate contracts, and manage amendments for ownership changes or equipment upgrades.

You will maintain client data in multiple CRM systems and contribute to process improvements. The role requires a strong background in high-level customer service, excellent communication skills, and proficiency with Microsoft Office and CRM platforms.

Qualifications

• Minimum of two years of high skilled customer service work experience.
• Familiar with legal documents; intermediate math skills.
• Proficient in Microsoft Office Suite.
• Strong verbal and written communication skills.

Responsibilities

• Respond to cancellation requests promptly with site-specific information to save the account.
• Reach out to customers at high risk of cancelling during ownership changes or equipment issues.
• Review current contracts, renewals, scopes of work, or equipment upgrades with clients.
• Acquire product and service knowledge to inform customers about specific solutions.
• Create a great client experience by listening and addressing needs.
• Assist with renewal or replacement agreements for existing customers with device/rate changes.
• Process requests such as sending copies of contracts and information.
• Maintain client data across systems like SalesForce, Sedona, and Manitou.
• Collaborate with team to improve processes and streamline workflow.

Skills

Relationship building

Customer service

Negotiation

Verbal communication

Written communication

MS Office

CRM software

Education

High school diploma or equivalent

Tools

SalesForce

Sedona

Manitou

Job description

Kings III Emergency Communication is seeking a Customer Retention Specialist in Coppell, TX. You will build strong client relationships, negotiate contracts, and manage amendments for ownership changes or equipment upgrades.

You will maintain client data in multiple CRM systems and contribute to process improvements. The role requires a strong background in high-level customer service, excellent communication skills, and proficiency with Microsoft Office and CRM platforms.