Strategic Client Retention Lead (Remote)

Pesty Marketing Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Fully remote

Unlimited PTO (2-week minimum)

Job summary

Pesty Marketing Inc. is seeking a Senior Account Manager to own client retention and satisfaction at scale. You will be the single strategic owner of the client relationship and lead a pod of specialists to deliver outcomes for high-retainer pest control clients.

Role requires 6+ years in account management, startup experience, and expert knowledge of local SEO, PPC, and content strategy. This is a fully remote US-based role with opportunities for advancement into leadership.

Qualifications

• Typically 6+ years in account management, client services or agency leadership roles, or equivalent experience.
• Experience in a startup or fast-growth environment.
• Proven experience retaining high-value client relationships.
• Deep working knowledge of local SEO (Google Business Profile, reviews, proximity).
• Working knowledge of PPC and LSA: cost per lead, budget tradeoffs and how paid fits with organic.
• Working knowledge of content strategy: ensure content matches services and explains why it matters for SEO.
• Awareness of CRO: spot website problems costing leads and raise them.
• Experience managing a $1M+ book of business, or equivalent client responsibility.
• Fluent English, with excellent written and verbal communication skills.
• Ability to operate independently with minimal oversight.
• Available during U.S. Central business hours

Responsibilities

• Own a portfolio of high-retainer clients and serve as the single strategic owner of the client relationship.
• Raise churn risk early, and elevate high-risk save conversations to the Account Director or leadership.
• Lead expectation resets and say no when necessary to protect results, margins and team focus.
• Lead a dedicated pod (SEO, PPC, UX, content) as central point of accountability.
• Set priorities and direction based on client goals and business reality, without micromanaging specialists.
• Ensure work shipped matches what was sold.
• Flag scope and pricing changes to the Account Director, who makes the call.
• Mentor Account Managers and be their first stop when they face a hard client situation.
• Run each client's EBR and present a strategic recommendation; translate performance data into clear narratives.
• Keep clients informed, calm and confident, even when results fluctuate

Skills

Account management

Startup experience

Local SEO knowledge

PPC familiarity

Content strategy

CRO awareness

Communication skills

Independent worker

US business hours

Job description

Pesty Marketing Inc. is seeking a Senior Account Manager to own client retention and satisfaction at scale. You will be the single strategic owner of the client relationship and lead a pod of specialists to deliver outcomes for high-retainer pest control clients.

Role requires 6+ years in account management, startup experience, and expert knowledge of local SEO, PPC, and content strategy. This is a fully remote US-based role with opportunities for advancement into leadership.