Account Manager

Ctrl Hire; United States; A distancia; USD 95.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Health benefits after 30 days

401(k)

Retention bonus up to $25,000

Descripción de la vacante

Pesty Marketing seeks an Account Manager to own the long-term relationships with high-retainer pest-control clients. You will act as the strategic owner, translating performance data into clear narratives and next steps, while coordinating a pod across SEO, PPC, UX, and content to ensure delivery aligns with what was sold.

You will manage churn risk proactively, lead executive business reviews, and maintain client calm and confidence even when results fluctuate.

Formación

• Experience in a startup or fast-growth environment.
• 3–5 years in account management or client services.
• Proven ability to retain high-value client relationships.
• Deep working knowledge of local SEO (Google Business Profile, reviews, proximity).
• Knowledge of PPC and LSA, and how paid fits with organic.
• Understanding of content strategy and its impact on SEO.
• Awareness of CRO and ability to spot revenue-cost tradeoffs.
• Excellent written and verbal communication skills.
• Ability to operate independently with minimal oversight.

Responsabilidades

• Own a portfolio of high-retainer clients ($70K+ in monthly recurring revenue).
• Serve as the single strategic owner of the client relationship.
• Raise churn risk early and escalate when needed to leadership.
• Lead expectation resets and protect margins and focus.
• Lead a dedicated pod (SEO, PPC, UX, content) as central accountability.
• Set priorities based on client goals and business reality.
• Ensure work shipped matches what was sold and keep scope boundaries.
• Flag scope/pricing changes to the Account Director.
• Provide mentorship through Senior Account Manager support.
• Run each client's EBR and present strategic recommendations.

Conocimientos

Account management

Retention expertise

Local SEO

PPC

Content strategy

CRO

Communication

Independent worker

Descripción del empleo

Pesty Marketing works only with pest control companies doing $1M+ in annual revenue. We're scaling quickly, and client retention is our biggest constraint to growth.

Last year, we generated $2M in revenue. This year, we're on track to reach $3M. During that growth, we expanded from 13 to 27 employees. As we onboard more high-retainer clients, delivery complexity, expectations, and communication increase, and reactive account management becomes a risk.

This role owns client retention and satisfaction at scale. Clients should feel they're working with a top-tier strategy consultant who knows their business and their marketing.

Account Managers at Pesty are pod owners responsible for the client relationship and delivery quality. When this role is done well, clients stay longer, and leadership is rarely pulled into delivery escalations.

The Mission

Keep high-value pest control clients for the long term by solving their marketing problems with a strategy consultant's rigor and owning the relationship.

What You’ll Own

• Own a portfolio of high-retainer clients ($70K+ in monthly recurring revenue).
• Serve as the single strategic owner of the client relationship.
• Raise churn risk early, and escape high-risk save conversations to the Account Director or leadership.
• Lead expectation resets, and say "no" when necessary to protect results, margins and team focus.
• Lead a dedicated pod (SEO, PPC, UX, content) as the central point of accountability.
• Set priorities and direction based on client goals and business reality, without micromanaging specialists.
• Ensure work shipped matches what was sold.
• Hold scope boundaries with clients.
• Flag scope and pricing changes to the Account Director, who makes the call.
• Work with a Senior Account Manager who mentors you and is your first stop when you face a hard client situation.
• Run each client's EBR and present a strategic recommendation: identify the real problem behind their results and make a clear case for what to do about it.
• Translate performance data into clear narratives and next steps.
• Keep clients informed, calm, and confident, even when results fluctuate.

What Success Looks Like in 12 Months

• 90%+ annual client retention across your book
• Churn risk identified and acted on 60–90 days before a client would leave
• Client NPS of 80+ across your book, with a 90%+ survey response rate
• A strategic recommendation presented to every client at each Executive Business Review (EBR)

Experience & Capabilities

Required

• Experience in a startup or fast-growth environment, and ready to work at a fast pace.
• 3–5 years in account management or client services, or equivalent experience.
• Proven experience retaining high-value client relationships.
• Deep working knowledge of local SEO. You won't do the SEO work yourself, but you'll be the only SEO voice in client meetings, so you must be able to explain how local rankings work (Google Business Profile, reviews, proximity), know Google's rules for business listings and reviews, read Search Console and Business Profile data in terms of leads and calls, and form a first view on why rankings or traffic dropped before the client asks.
• Working knowledge of PPC and LSA: cost per lead, budget tradeoffs, and how paid fits with organic.
• Working knowledge of content strategy: making sure content matches the services a client offers and explaining why it matters for SEO.
• Awareness of CRO: enough to spot a website problem that costs leads and raise it.
• Excellent written and verbal communication skills.
• Ability to operate independently with minimal oversight.

Nice to Have

• Experience in performance marketing or growth agencies.
• Familiarity with pest control or other home-services businesses.
• Experience in pod-based or autonomous team structures.
• Retention bonus of up to $25,000 a year, paid quarterly, with eligibility after six months.
• Fully remote
• Health benefits after 30 days
• 401(k)

This role is for sharp thinkers who enjoy learning, solving problems, and having hard conversations, and who take pride in retaining clients. If you want ownership, autonomy, and a clear path to leadership, and you're comfortable being accountable, this role will fit.