Strategic Client Renewal Manager (Remote)

Airbase; United States; Remote; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Client Contract Manager Ops to own the end-to-end renewal process for a portfolio of enterprise clients. You will coordinate with Client Service, Sales, Legal, and Finance to renew contracts, discuss pricing, and mitigate churn while ensuring customer satisfaction.

The role requires 5–7 years of project management or technical account management experience, a Bachelor's degree, and strong communication and negotiation skills. This is a fully remote U.S.

Qualifications

• Strong communication, negotiation, conflict resolution and interpersonal skills.
• Proven ability to manage multiple accounts and deadlines simultaneously
• Data-driven and comfortable working in CRM systems (Salesforce, ZoomInfo, etc.)
• Comfortable discussing contracts, pricing, and renewal terms with clients
• Cross-Functional Collaboration - ability to work across departments / functions
• Highly organized with strong attention to detail

Responsibilities

• Renewal Management: Own and manage the end-to-end renewal process for a portfolio of clients, including quoting, contract discussions, and closure of renewal opportunities. Proactively engage with Client Service teams and clients to discuss upcoming renewals, value realization, business goals, and to address potential objections or risks.
• Strategic Account Planning and Collaboration: Partner with Client Service and Sales teams to develop renewal strategies that support client growth and mitigate churn risk. Work cross-functionally with Sales, Customer Success, Legal, and Finance teams to support a smooth renewal experience and resolve any blockers.
• Contract and Pricing Negotiation: Navigate complex enterprise procurement processes, legal reviews, and pricing structures to drive successful renewals with minimal friction.
• Risk Identification and Problem Solving: Identify and address renewal risks early, developing strategies to retain accounts that may be at risk of churn. Resolving complex client issues.
• Process Optimization: Continuously improve renewal processes and identify automation or standardization opportunities to increase efficiency.
• Forecasting & Reporting: Maintain accurate renewal forecasts and pipeline data; track renewal performance metrics and report trends to leadership.
• Process Optimization: Identify areas to streamline enterprise renewal workflows, contract templates, approval paths, and internal communications.

Skills

Communication

Negotiation

Conflict resolution

Interpersonal skills

Education

Bachelor's Degree

Tools

Salesforce

ZoomInfo

Job description

Paylocity is seeking a Client Contract Manager Ops to own the end-to-end renewal process for a portfolio of enterprise clients. You will coordinate with Client Service, Sales, Legal, and Finance to renew contracts, discuss pricing, and mitigate churn while ensuring customer satisfaction.

The role requires 5–7 years of project management or technical account management experience, a Bachelor's degree, and strong communication and negotiation skills. This is a fully remote U.S.