Senior Manager, Client Contract Renewals & Ops

Paylocit; United States; Remote; USD 93,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity, an award-winning provider of cloud-based HR and payroll software, is seeking a Manager, Client Contract Management Ops to lead a remote team responsible for end-to-end renewal lifecycle, driving retention and NRR. This role collaborates with Sales, Client Service, Finance, Legal, and Systems teams to optimize renewal workflows and forecasting.

The position offers strong benefits including medical, dental, vision, life, disability, and a 401(k) match, with career development

Qualifications

• 7+ years of experience in renewals, account management, contract management or project management required.
• 2+ years of people management experience leading client-facing or revenue-supporting teams.
• Proven ability to manage complex, high-volume workflows while leading others.
• Strong experience working with contracts, pricing structures, and renewal negotiations.
• Demonstrated success partnering cross-functionally with Sales, Finance, Legal, and Operations.

Responsibilities

• People Leadership & Team Development: Lead, coach, and develop a team of 5–10 Client Contract Managers, ensuring consistent performance, skill growth, and engagement.
• Renewal Strategy and Execution Oversight: Own team-level execution of the end-to-end renewal process, ensuring timely, accurate, and strategic contract renewals.
• Strategic Account Planning and Collaboration: Partner closely with Sales and Client Service leaders to align on renewal strategy, growth opportunities, and account risks.
• Operational Excellence and Process Improvement: Drive continues improvement of renewal workflows, tools and templates.
• Forecasting and Reporting: Own team level renewal forecasting accuracy.

Skills

People Leadership

Renewals management

Contract management

Pricing strategy

Cross-functional collaboration

Forecasting

Job description

Paylocity, an award-winning provider of cloud-based HR and payroll software, is seeking a Manager, Client Contract Management Ops to lead a remote team responsible for end-to-end renewal lifecycle, driving retention and NRR. This role collaborates with Sales, Client Service, Finance, Legal, and Systems teams to optimize renewal workflows and forecasting.

The position offers strong benefits including medical, dental, vision, life, disability, and a 401(k) match, with career development