Strategic Tech Consultant & Client Relationship Leader

JMARK - IT Support and IT Services; Springfield (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

JMARK in Springfield, MO, is seeking a motivated Client Relationship Manager III to translate client needs into strategic technical solutions. This role leverages deep technical expertise and tenured client management experience to drive value for our portfolio.

You will orchestrate complex executive conversations, develop sales strategies, and collaborate with cross-functional teams to deliver JMARK's optimized solution stack.

Qualifications

• Valid driver's license and proof of vehicle insurance.
• Ability to work independently and collaboratively within a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.

Responsibilities

• Demonstrate comprehensive knowledge of JMARK solutions and translate scope of work.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Architects and Service Teams to design architectures.
• Cultivate trust-based consultative relationships with clients.
• Develop sales strategies to navigate budget and relationship discussions.
• Collaborate with cross-functional teams to achieve joint success.
• Coordinate with Projects to establish schedules and set expectations.
• Lead or participate in sales presentations and project kickoffs.
• Prepare and document QBRs and schedule quarterly reviews with executives.
• Ensure client objectives are captured and translated into actions.
• Manage renewal timelines and objectives to retain and grow clients.
• Travel within the sales territory as required.

Skills

Driver's license

Independent working

Written & verbal comms

Attention to detail

Self-motivated

Self-accountability

5+ years experience / client mgmt

Client/vendor value focus

Job description

JMARK in Springfield, MO, is seeking a motivated Client Relationship Manager III to translate client needs into strategic technical solutions. This role leverages deep technical expertise and tenured client management experience to drive value for our portfolio.

You will orchestrate complex executive conversations, develop sales strategies, and collaborate with cross-functional teams to deliver JMARK's optimized solution stack.