Account Manager - Facilities Services

Allied Universal; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid time off

Job summary

Diversified Maintenance is seeking a Client Relations Executive to retain and grow our customer relationships while coordinating with operations to ensure long-term service quality. The role requires travel 50% to 70% of the time and frequent interaction with key client stakeholders.

The ideal candidate has 5+ years of sales and operations experience in facilities services, strong English communication, and proficiency in MS Office and CRM tools.

Qualifications

• Five+ years in sales and operations within janitorial/facilities.
• Strong client communication and English fluency.
• Experience with Microsoft Office Suite and CRM tools.
• Proven leadership to drive teams toward goals.

Responsibilities

• Target, discover and qualify new business opportunities
• Develop quarterly business reviews and retention strategy
• Lead transition of new business and align with operations
• Maintain strong client relationships and high-touch engagement
• Negotiate to achieve profit objectives
• Maintain Salesforce and manage sales pipeline
• Develop new service offerings for clients

Skills

Sales experience

Operations experience

Leadership

English proficiency

Customer service

multitasking

Education

High school diploma or equivalent

College degree in Business/Marketing/PM

Tools

Microsoft Excel

PowerPoint

Word

Salesforce CRM

Job description

Overview

Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

Diversified Maintenance is hiring a Client Relations Executive. The Client Relations Executive is responsible for retaining and growing the overall relationship with the customer. The Client Relations Executive works with both the customer and operations team ensure long term success through the delivery of quality service. The Client Relations Executive may expect to travel 50% to 70% of their time.

Responsibilities

• Target, discover, qualifying, verify, present and validate additional business opportunities
• Develop and implement quarterly business reviews and retention strategy
• Lead the transition of new/additional business; provide guidance to and partner with operational leaders
• High touch with key individuals with the client
• Develop strategy map for all strategic clients
• Develop, strengthen, and maintain client relationships
• Use consultative approach for solutions
• Prepare and present client solutions
• Manage negotiations to achieve profit objectives
• Maintain Salesforce and adequate pipeline to reach goals
• Develop vertical markets with additional service offerings to clients

Qualifications (must Have)

• High school diploma or equivalent
• Minimum of five (5) years of sales and operations experience in the janitorial or facilities industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Experience Microsoft Excel, PowerPoint, Word
• Leadership skills; ability to drive teams toward achieving goals

Preferred Qualifications (nice To Have)

• College degree in Business, Marketing, Project Management, or related field of study
• Bilingual; ability to speak, read, and write in Spanish, French, or other languages
• SalesForce or Customer Relationship Management (CRM) familiarity

Benefits

• Medical, dental, vision, basic life, AD&DD, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.

Requisition ID

2026-1648549