Strategic Client Relations Associate – Mid-Market

Greater Giving, Inc.; Denver (CO); On-site; USD 91,300 - 134,500; Full time

Benefits offered by this job

Onboarding program

Global work environment

Competitive salary

Career development

Volunteer time

Job summary

Worldpay is seeking a Relationship Executive Associate to ensure excellent rapport with clients and act as the primary liaison for service delivery.

You will manage escalations, project oversight, and partner with the Mid‑Market team to support merchant accounts. The role emphasizes clear communication, strong customer service, and effective collaboration across teams from Denver, with limited travel.

Qualifications

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking "big picture" to identify new commercial opportunities.
• Communicates ideas both verbally and in written form in a clear and professional manner.
• Organizational and time management skills required to handle multiple projects across our customers.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Team skills, including the ability to establish and maintain effective working relationships.
• Proficiency with Microsoft Outlook, Excel, and PowerPoint.

Responsibilities

• Support commercial aspects for merchant accounts within the Mid‑Market relationship portfolio; queries involving product, pricing, and contract negotiations.
• Manage inbound client requests as a collective team.
• Collaborate across the Mid‑Market team, support teams, and cross‑sales team to bring cohesive engagement to clients while determining the necessary next action.
• Advocate for clients internally across support teams for query resolution or prioritization.
• Develop merchant‑facing materials to support product cross‑sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.
• Track and manage ongoing client projects within Salesforce.
• Gain a deep working knowledge of company products and services.
• Minimal US‑domestic travel may be required for this role.

Skills

Big-picture thinking

Communication

Organization skills

Customer service

Team collaboration

Outlook

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Worldpay is seeking a Relationship Executive Associate to ensure excellent rapport with clients and act as the primary liaison for service delivery.

You will manage escalations, project oversight, and partner with the Mid‑Market team to support merchant accounts. The role emphasizes clear communication, strong customer service, and effective collaboration across teams from Denver, with limited travel.