Relationship Executive - Associate

Global Payments Inc.; Cincinnati (OH); On-site; USD 91,300 - 134,500; Full time

Job summary

Global Payments Inc. is seeking a Relationship Executive to join the Enterprise - Mid Market team and help shape the future of global commerce. You will own client relationships, oversee service delivery, support product and contract negotiations, and collaborate across teams to drive growth.

This full-time role requires strong communication, organization, and customer-service excellence, with occasional US travel. Join a leader in payments and make an impact.

Qualifications

• Experience in client-facing roles or sales is a plus.
• Familiarity with payment processing is beneficial.
• Proven ability to manage multiple projects and stakeholders.

Responsibilities

• Serve as primary liaison for service delivery and client relationship management.
• Support merchant accounts in mid-market with product, pricing, and contract queries.
• Handle inbound client requests as a unified team.
• Collaborate across Mid-Market, support, and cross-sales teams for cohesive engagements.
• Advocate for clients internally to resolve queries and prioritize work.
• Develop merchant-facing materials to support cross-sell opportunities.
• Track client projects within Salesforce and maintain momentum.
• Build deep knowledge of Global Payments products and services.
• Occasional US domestic travel may be required.

Skills

Relationship management

Communication

Organizational skills

Customer service

Team collaboration

Sales experience

Problem solving

Tools

Salesforce

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Relationship Executive to join our ever evolving Enterprise - Mid Market team and help shape the future of global commerce.

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Relationship Executive to join our ever evolving Enterprise - Mid Market team and help shape the future of global commerce.

What You’ll Own

• You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.
• Support commercial aspects for merchant accounts within the Mid-Market relationship portfolio; queries involving product, pricing, and contract negotiations.
• Manage inbound client requests as a collective team.
• Collaborate across the Mid-Market team, support teams, and cross-sales team to bring cohesive engagement to clients while determining the necessary next action.
• Advocate for clients internally across support teams for query resolution or prioritization.
• Develop merchant-facing materials to support product cross-sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.
• Track and manage ongoing client projects within Salesforce.
• Gain a deep working knowledge of company products and services.
• Minimal US-domestic travel may be required for this role.

What you’ll bring:

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities.
• Communicates ideas both verbally and in written form in a clear and professional manner.
• Organizational and time management skills required to handle multiple projects across our customers.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Team skills, including the ability to establish and maintain effective working relationships

It's a bonus if you have

• Previous experience or internships in client-facing roles, relationship management, or sales
• Familiarity with payment processing
• Demonstrated success in fostering collaboration in previous academic or professional settings

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $91,300.00-$134,500.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.