Relationship Executive - Associate

Greater Giving, Inc.; San Francisco (CA); On-site; USD 91,300 - 134,500; Full time

Benefits offered by this job

Immersive onboarding program

Modern, international work environment

Competitive salary and benefits

Career development tools and resources

Time to support charities

Collaborative work environment

Job summary

Worldpay is seeking a Relationship Executive Associate in San Francisco to ensure excellent rapport with clients and serve as the primary liaison for the service side of the client relationship. You will oversee account activity, escalations, and service delivery.

You’ll collaborate with the Mid‑Market team to support merchant accounts, coordinate with cross‑sales and support teams, and develop client materials to drive growth while tracking projects in Salesforce.

Qualifications

• Ability to structure and solve customer problems while identifying new opportunities.
• Clear written and verbal communication with clients and teams.
• Strong organizational and time management skills across multiple projects.
• Excellent customer service to maintain high client satisfaction.
• Ability to collaborate effectively with teammates and other departments.
• Proficient use of Outlook, Excel and PowerPoint.

Responsibilities

• Support merchant accounts in the Mid‑Market portfolio with product, pricing, and contract queries.
• Manage inbound client requests and coordinate with cross‑functional teams.
• Advocate for clients to internal support teams for timely resolution.
• Develop merchant‑facing materials to support cross‑sell opportunities.
• Track and manage client projects in Salesforce.
• Gain deep knowledge of company products and services.
• Occasional US‑domestic travel may be required.

Skills

Problem solving

Big-picture thinking

Written communication

Customer service

Time management

Teamwork

Cross-functional collaboration

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

About the role

As a Relationship Executive Associate, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

About the team

Worldpay’s Mid-Market team is responsible for collectively managing cross-vertical accounts within our Global Enterprise segment of North America. Built around collaboration, the team’s primary focus is championing our clients' needs, problem‑solving queries, identifying solutions, cross‑sales and enhancing overall commercial processes.

The Day‑to‑Day

• Support commercial aspects for merchant accounts within the Mid‑Market relationship portfolio; queries involving product, pricing, and contract negotiations.
• Manage inbound client requests as a collective team.
• Collaborate across the Mid‑Market team, support teams, and cross‑sales team to bring cohesive engagement to clients while determining the necessary next action.
• Advocate for clients internally across support teams for query resolution or prioritization.
• Develop merchant‑facing materials to support product cross‑sell opportunities or account reviews based on thorough understanding of merchant strategy and growth ambitions.
• Track and manage ongoing client projects within Salesforce.
• Gain a deep working knowledge of company products and services.
• Minimal US‑domestic travel may be required for this role.

What you bring

• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking "big picture" to identify new commercial opportunities.
• Communicates ideas both verbally and in written form in a clear and professional manner.
• Organizational and time management skills required to handle multiple projects across our customers.
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Team skills, including the ability to establish and maintain effective working relationships.
• Proficiency with Microsoft Outlook, Excel, and PowerPoint.

Added bonus if you have

• Previous experience or internships in client‑facing roles, relationship management, or sales.
• Familiarity with payment processing.
• Demonstrated success in fostering collaboration in previous academic or professional settings.

What we offer you

• Immersive onboarding program to learn Worldpay, the payments ecosystem, and our sales methodology training.
• A modern, international work environment and a dedicated and motivated team.
• A competitive salary and benefits.
• A variety of career development tools, resources, and opportunities.
• Time to support charities and give back in your community.
• A work environment built on collaboration, flexibility, and respect.

Salary and Pay

For this full‑time position, the estimated annual salary range upon hire is $91,300.00–$134,500.00. The actual starting salary will be determined by a candidate’s experience, job‑related skills, and relevant education or training.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.