Strategic Client Projects Manager

millerknoll; Buffalo (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Knoll’s Client Services Project Manager serves as the primary liaison to dealers, design firms, and architectural partners while supporting a designated territorial region and key accounts. This role combines customer service excellence with project coordination to ensure accurate order processing, timely communication, adherence to timelines, and successful delivery and installation of products.

The PM collaborates with Engineering, Design, Logistics, and Manufacturing to resolve issues,

Qualifications

• Bachelor's degree in design or project management preferred.
• 3–5 years of experience in customer service, project management, sales, or a related role; manufacturing or service industry preferred.
• Ability to read and interpret blueprints, technical drawings, and engineering documentation.
• Expert knowledge of products, processes, and technologies to support customer needs; Geiger/MK family of brands knowledge preferred.

Responsibilities

• Provide comprehensive customer service for product inquiries, pricing discrepancies, lead times, and samples.
• Determine causes and resolutions for warranty issues; serve as the point person for future warranty needs.
• Provide order status updates and support requests to expedite, delay, modify, or cancel orders.
• Coordinate and fulfill Quick Ship orders in partnership with Logistics and Manufacturing.
• Process service authorizations, invoices, and determine responsibility for internal charges.
• Offer installation guidance and coordinate site deliveries.
• Act as central liaison to define, communicate, and maintain project scope, timelines, and expectations.
• Provide dealer/client with engineering shop drawings for accuracy and approval prior to fabrication.
• Ensure revisions or redlines are captured and issued as change orders when applicable.
• Assist in prioritizing Drafting and Engineering schedules.
• Request and submit material samples for customer approval.
• Conduct regular project status reviews and inform customers of changes or risks.

Skills

Customer service

Project coordination

Account management

Communication

Time management

Education

Bachelor's degree in design or PM

Job description

Knoll’s Client Services Project Manager serves as the primary liaison to dealers, design firms, and architectural partners while supporting a designated territorial region and key accounts. This role combines customer service excellence with project coordination to ensure accurate order processing, timely communication, adherence to timelines, and successful delivery and installation of products.

The PM collaborates with Engineering, Design, Logistics, and Manufacturing to resolve issues,