Client Services Project Manager: Design & Delivery Lead

MillerKnoll, Inc. in; Buffalo (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Holidays

Life insurance

Equity awards

Job summary

Geiger, part of MillerKnoll, is seeking a Client Service Project Manager (Finance) to serve as liaison to dealers, design firms, and architectural partners, coordinating orders, timelines, and installations while supporting a designated regional accounts. You will work cross-functionally with Engineering, Design, Logistics and Manufacturing to resolve issues and ensure high service standards.

A Bachelor's degree and 3–5 years of relevant experience are preferred.

Qualifications

• Bachelor's degree in design or PM preferred or equivalent experience.
• 3-5 years in customer service, project management, sales, or a commercial customer-facing role; manufacturing or service industry preferred.
• Ability to read and interpret blueprints, technical drawings, and engineering documentation.
• Strong account management, workload planning, and time-management skills; willingness to work additional hours and travel as needed.
• Demonstrated ability to work with manufacturing systems, technology platforms, and new software tools.
• Excellent communication skills including verbal, written, negotiation, listening, and presentation.

Responsibilities

• Provide comprehensive customer service for inquiries related to products, pricing, lead times, service parts, orders, and literature requests.
• Determine causes and resolutions for warranty issues and serve as point person for warranty needs.
• Provide order status updates and support requests to expedite, delay, modify, or cancel orders.
• Coordinate and fulfill Quick Ship orders with Logistics and Manufacturing.
• Process service authorizations, invoices, and determine responsibility for internal charges.
• Offer installation guidance and coordinate site deliveries.
• Act as central liaison between internal teams and external clients to define and communicate project scope, timelines, and expectations.
• Provide dealer/client with engineering shop drawings for accuracy and approval prior to fabrication.
• Ensure revisions are captured, documented, and issued as change orders when applicable.
• Assist in prioritizing Drafting and Engineering schedules.
• Request and submit material samples for customer approval.
• Conduct regular project status reviews with internal teams and advise customers of changes or risks.
• Confirm jobsite readiness and coordinate installation with dealers or contractors.
• Coordinate shipping requirements with the shipping department.
• Address punch-list items and support resolution to completion.
• Serve as customer advocate, escalating issues until resolved.
• Notify internal stakeholders when delays occur and maintain visibility of ship dates.
• Maintain positive relationships with customers, co-workers, and cross-functional partners.

Skills

Customer service

Project management

Sales experience

Blueprint reading

Time management

Communication skills

Education

Bachelor's degree in design or project management

Job description

Geiger, part of MillerKnoll, is seeking a Client Service Project Manager (Finance) to serve as liaison to dealers, design firms, and architectural partners, coordinating orders, timelines, and installations while supporting a designated regional accounts. You will work cross-functionally with Engineering, Design, Logistics and Manufacturing to resolve issues and ensure high service standards.

A Bachelor's degree and 3–5 years of relevant experience are preferred.