Finance Client Services Project Manager

MillerKnoll, Inc. in; Buffalo (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Prescription Drug

Dental

Vision

HSA

Dependent Day Care Savings Account

Life Insurance

Disability Insurance

Paid Time Off

Holidays

401(k)

Short/Long Term Disability

Job summary

Knoll is seeking a Client Services Project Manager (Finance) to coordinate orders, warranties, and installations across dealers, design firms, and architectural partners within a designated region. You will ensure accurate order processing, timely communication, adherence to timelines, and cross‑functional collaboration with Engineering, Logistics, and Manufacturing to deliver and install products.

The ideal candidate has 3–5 years in customer service or project management, reads blueprints, and

Qualifications

• Bachelor's degree in design or project management preferred, or equivalent experience.
• 3-5 years of experience in customer service, project management, sales, or a commercial customer-facing role; manufacturing or service industry experience strongly preferred.
• Ability to read and interpret blueprints, technical drawings, and engineering documentation.
• Expert knowledge of products, processes, and technologies to support customer needs; Geiger/MK family of brands knowledge preferred.
• Strong account management, workload planning, and time-management skills; ability to work additional hours and travel as needed.
• Demonstrated ability to work with manufacturing business systems, technology platforms, and new software tools.
• Excellent communication skills including verbal, written, negotiation, listening, conflict resolution, and professional presentation.
• Proven ability to create, negotiate, and implement solutions to customer or project challenges.
• Ability to positively adapt to change and integrate new processes and procedures.Demonstrated ability to maintain strong working relationships across cross-functional teams.
• Proficiency with office automation and communication tools used within the MK environment.
• Must be able to perform all essential functions with or without reasonable accommodation.

Responsibilities

• Provide comprehensive customer service for inquiries on products, pricing, lead times, service parts, orders.
• Determine causes and resolutions for warranty issues; act as point person for warranty needs.
• Provide order status updates and support requests to expedite, delay, modify, or cancel orders.
• Coordinate and fulfill Quick Ship orders with Logistics and Manufacturing.
• Process service authorizations, invoices, and determine internal charges.
• Offer installation guidance and coordinate site deliveries.
• Serve as central liaison to define project scope, timelines, expectations.
• Provide dealer/client with engineering shop drawings for approval prior to fabrication.
• Ensure revisions are captured and issued as change orders.
• Assist in prioritizing Drafting and Engineering schedules.
• Request and submit material samples for customer approval.
• Conduct regular project status reviews and inform customers of changes/risks.
• Confirm jobsite readiness and coordinate installation with dealers or installers.
• Coordinate shipping requirements with shipping department.
• Address punch-list items and support resolution to completion.
• Serve as customer advocate, escalate and track issues until resolved.
• Notify stakeholders when production delays occur and share ship dates.
• Maintain positive relationships with customers, colleagues, and cross-functional partners.
• Perform additional duties to meet business objectives.

Skills

Customer service

Project coordination

Account management

Communication

Reading blueprints

Engineering drawings

Problem solving

Education

Bachelor's degree in design or project management

Tools

Engineering drawing software

ERP systems

Office tools

Job description

Knoll is seeking a Client Services Project Manager (Finance) to coordinate orders, warranties, and installations across dealers, design firms, and architectural partners within a designated region. You will ensure accurate order processing, timely communication, adherence to timelines, and cross‑functional collaboration with Engineering, Logistics, and Manufacturing to deliver and install products.

The ideal candidate has 3–5 years in customer service or project management, reads blueprints, and