Strategic Client Partner - Insurance & Transformation Lead

ReSource Pro Growth Solutions; United States; À distance; USD 124 000 - 210 000; Plein temps

Avantages offerts par ce poste

Health insurance

Internet stipend

401k with employer match

HSA/FSA available

Disability coverage

Paid time off

Résumé du poste

ReSource Pro is seeking a Client Partner to own senior client relationships across major accounts. You will translate contracted commitments into operational outcomes and lead cross-functional pods through the Integrate-Optimize-Digitize lifecycle.

The role emphasizes executive engagement, onshore leadership, and the ability to drive tech-enabled service delivery while aligning with the company’s core values. Remote within the United States with substantial travel.

Qualifications

• Bachelor’s degree required or equivalent
• 10+ years in client success management handling large, complex accounts
• 10+ years in P&C insurance, BPO, or professional services
• 10+ years applying project or program management methodologies
• Proven track record managing multi-stakeholder relationships at Director-to-VP level
• Deep operations fluency in insurance carriers, brokers, and MGAs
• Insurance designations are preferred
• Ability to travel 30–50% domestically and internationally

Responsabilités

• Serve as the senior onshore point of contact and strategic liaison between senior client contacts, internal stakeholders, and all relevant teams.
• Own the account through the full transformation lifecycle, maintaining VP- and C-level relationships on the client side.
• Oversee onboarding and conversions to tech-enabled service offerings, ensuring initiatives go live on time.
• Lead Executive Business Reviews and account health check-ins with client-facing reporting and internal metrics.
• Act as the senior owner for service delivery across assigned accounts, ensuring SLA/KPI adherence.
• Initiate and oversee tech-enablement projects collaborating with Service Delivery and client contacts.

Connaissances

Client success

Stakeholder mgmt

Relationship building

Travel 30-50%

Formation

Bachelor’s degree

Outils

Salesforce

Description du poste

ReSource Pro is seeking a Client Partner to own senior client relationships across major accounts. You will translate contracted commitments into operational outcomes and lead cross-functional pods through the Integrate-Optimize-Digitize lifecycle.

The role emphasizes executive engagement, onshore leadership, and the ability to drive tech-enabled service delivery while aligning with the company’s core values. Remote within the United States with substantial travel.