Remote Senior Insurance Tech Consultant - Customer Success

ReSource Pro; Hartford (CT); Remote; USD 122,000 - 209,000; Full time

Benefits offered by this job

Health insurance on Day 1

Remote Internet stipend

401k with employer match

HSA/FSA available

Disability insurance

Paid holidays + floating holidays

Development and growth opportunities

Wellness program

Job summary

ReSource Pro is seeking a Sr. Consultant, Customer Success & Delivery, Propellint to lead high-complexity insurance technology initiatives and serve as a trusted advisor to client stakeholders.

You will own solution direction, business analysis leadership, and implementation oversight for strategically important engagements, influencing client outcomes, platform adoption, and long-term partnerships with ReSource Pro. All remote positions are based in the United States.

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Business, Engineering, or a related field, or equivalent experience.
• 10-15 years of experience in business analysis, consulting, insurance operations, or technology implementation.
• Hands-on insurance operations experience (claims, underwriting, policy, billing) strongly preferred.
• Proven experience leading complex system implementations.
• Demonstrated ability to engage senior stakeholders and executive leadership.
• Expert-level business analysis, facilitation, and stakeholder management skills.
• Strong analytical reasoning and structured problem-solving; able to connect technical solutions to operational impact.
• Ability to lead complex, cross-functional initiatives independently, with a high level of initiative and accountability.
• Comfortable navigating ambiguity and providing clear, structured guidance in evolving environments.
• Preferred: CPCU, AIC, CBAP, PMI-PBA, or similar insurance or analysis credentials.
• Ability to travel up to 20%, domestic
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Responsibilities

• Lead end-to-end business requirements activities, from stakeholder workshops through validation and approval
• Own scope, prioritization, dependency mapping, and change control in partnership with delivery leadership
• Lead implementations from kickoff through go-live across client, internal, and third-party teams
• Serve as the primary escalation point for delivery risks, issues, and client concerns
• Advise client leadership as the insurance domain expert across policy, claims, billing, and underwriting
• Mentor business analysts and consultants and contribute to delivery standards and best practices

Skills

Stakeholder management

Business analysis

Insurance operations

Solution leadership

Cross-functional leadership

Problem solving

Ambiguity navigation

Executive communication

Education

Bachelor’s or Master’s degree in IT/Business/Engineering

Job description

ReSource Pro is seeking a Sr. Consultant, Customer Success & Delivery, Propellint to lead high-complexity insurance technology initiatives and serve as a trusted advisor to client stakeholders.

You will own solution direction, business analysis leadership, and implementation oversight for strategically important engagements, influencing client outcomes, platform adoption, and long-term partnerships with ReSource Pro. All remote positions are based in the United States.