Sr. Consultant, Customer Success & Delivery

ReSource Pro; Hartford (CT); Remote; USD 122,000 - 209,000; Full time

Benefits offered by this job

Health insurance on Day 1

Remote Internet stipend

401k with employer match

HSA/FSA available

Disability insurance

Paid holidays + floating holidays

Development and growth opportunities

Wellness program

Job summary

ReSource Pro is seeking a Sr. Consultant, Customer Success & Delivery, Propellint to lead high-complexity insurance technology initiatives and serve as a trusted advisor to client stakeholders.

You will own solution direction, business analysis leadership, and implementation oversight for strategically important engagements, influencing client outcomes, platform adoption, and long-term partnerships with ReSource Pro. All remote positions are based in the United States.

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Business, Engineering, or a related field, or equivalent experience.
• 10-15 years of experience in business analysis, consulting, insurance operations, or technology implementation.
• Hands-on insurance operations experience (claims, underwriting, policy, billing) strongly preferred.
• Proven experience leading complex system implementations.
• Demonstrated ability to engage senior stakeholders and executive leadership.
• Expert-level business analysis, facilitation, and stakeholder management skills.
• Strong analytical reasoning and structured problem-solving; able to connect technical solutions to operational impact.
• Ability to lead complex, cross-functional initiatives independently, with a high level of initiative and accountability.
• Comfortable navigating ambiguity and providing clear, structured guidance in evolving environments.
• Preferred: CPCU, AIC, CBAP, PMI-PBA, or similar insurance or analysis credentials.
• Ability to travel up to 20%, domestic
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Responsibilities

• Lead end-to-end business requirements activities, from stakeholder workshops through validation and approval
• Own scope, prioritization, dependency mapping, and change control in partnership with delivery leadership
• Lead implementations from kickoff through go-live across client, internal, and third-party teams
• Serve as the primary escalation point for delivery risks, issues, and client concerns
• Advise client leadership as the insurance domain expert across policy, claims, billing, and underwriting
• Mentor business analysts and consultants and contribute to delivery standards and best practices

Skills

Stakeholder management

Business analysis

Insurance operations

Solution leadership

Cross-functional leadership

Problem solving

Ambiguity navigation

Executive communication

Education

Bachelor’s or Master’s degree in IT/Business/Engineering

Job description

Are you ready to lead complex insurance technology initiatives and guide clients from strategy to go-live? Do you enjoy being the trusted advisor who turns business needs into solutions that work in the real world?

Come Join ReSource Pro!

Your Role...

ReSource Pro is seeking a Sr. Consultant, Customer Success & Delivery, Propellint to lead high-complexity insurance technology and data initiatives and serve as a trusted advisor to client stakeholders. You will own solution direction, business analysis leadership, and implementation oversight for strategically important client engagements. Work completed directly impacts client outcomes, platform adoption, and long-term partnership with ReSource Pro.

We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

In this role, you will...

• Lead end-to-end business requirements activities, from stakeholder workshops through validation and approval
• Own scope, prioritization, dependency mapping, and change control in partnership with delivery leadership
• Lead implementations from kickoff through go-live across client, internal, and third-party teams
• Serve as the primary escalation point for delivery risks, issues, and client concerns
• Advise client leadership as the insurance domain expert across policy, claims, billing, and underwriting
• Mentor business analysts and consultants and contribute to delivery standards and best practices

What You Need To Be Successful...

• Bachelor’s or Master’s degree in Information Technology, Business, Engineering, or a related field, or equivalent experience
• 10-15 years of experience in business analysis, consulting, insurance operations, or technology implementation
• Hands-on insurance operations experience (claims, underwriting, policy, billing) strongly preferred
• Proven experience leading complex system implementations
• Demonstrated ability to engage senior stakeholders and executive leadership
• Expert-level business analysis, facilitation, and stakeholder management skills
• Strong analytical reasoning and structured problem-solving; able to connect technical solutions to operational impact
• Ability to lead complex, cross-functional initiatives independently, with a high level of initiative and accountability
• Comfortable navigating ambiguity and providing clear, structured guidance in evolving environments
• Preferred: CPCU, AIC, CBAP, PMI-PBA, or similar insurance or analysis credentials
• Ability to travel up to 20%, domestic
• Technological proficiency – able to learn, utilize, and navigate a variety of external and internal systems

Your Compensation...

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position, and the salary range for most locations for this role is $122,000-$209,000 per year. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

Your Benefits & Perks...

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process...

The Standard Interview Process Includes

• Behavioral interview with Talent Acquisition
• Online talent assessment
• Hiring Manager interview
• Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.