Strategic Client Partner — Growth & Retention Leader

Yardi Systems; Irving (TX); Presencial; USD 115.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Descripción de la vacante

Yardi Systems in Irving, TX is seeking a Strategic Client Partner to help navigate complex challenges and drive meaningful improvements in the customer journey.

You will collaborate with service, sales, product development and marketing, translate client goals into measurable outcomes, and lead cross-functional initiatives to reduce churn and increase value from our property management software.

Formación

• Bachelor’s degree in business or finance, computer sciences, or related field.
• Eight plus (8+) years of experience in multi-family housing, property technology, or SaaS company equivalents.
• Five (5+) years of experience in client-facing roles with a demonstrated record of leadership and problem resolution.
• Proven success translating client goals into measurable outcomes using data and product insights.
• Experience influencing client decisions and navigating complex organizational dynamics.
• Strong experience in project management with multiple stakeholders and touchpoints.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Responsabilidades

• Act as a strategic advisor and advocate for clients, aligning their goals with our product capabilities to maximize satisfaction and success
• Partner cross-functionally with service, sales, and product teams to resolve critical issues and deliver a seamless customer experience
• Identify opportunities to unlock additional value from our property management software and drive long-term client growth
• Support client retention and reduce churn by proactively improving value realization and addressing key pain points

Conocimientos

Strategic thinking

Cross-functional collaboration

Data-driven

Executive communication

Problem solving

Project management

Client relationship management

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Yardi Systems in Irving, TX is seeking a Strategic Client Partner to help navigate complex challenges and drive meaningful improvements in the customer journey.

You will collaborate with service, sales, product development and marketing, translate client goals into measurable outcomes, and lead cross-functional initiatives to reduce churn and increase value from our property management software.