Strategic Client Partner

Yardi Systems; Irving (TX); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems in Irving, TX is seeking a Strategic Client Partner to help navigate complex challenges and drive meaningful improvements in the customer journey.

You will collaborate with service, sales, product development and marketing, translate client goals into measurable outcomes, and lead cross-functional initiatives to reduce churn and increase value from our property management software.

Qualifications

• Bachelor’s degree in business or finance, computer sciences, or related field.
• Eight plus (8+) years of experience in multi-family housing, property technology, or SaaS company equivalents.
• Five (5+) years of experience in client-facing roles with a demonstrated record of leadership and problem resolution.
• Proven success translating client goals into measurable outcomes using data and product insights.
• Experience influencing client decisions and navigating complex organizational dynamics.
• Strong experience in project management with multiple stakeholders and touchpoints.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Act as a strategic advisor and advocate for clients, aligning their goals with our product capabilities to maximize satisfaction and success
• Partner cross-functionally with service, sales, and product teams to resolve critical issues and deliver a seamless customer experience
• Identify opportunities to unlock additional value from our property management software and drive long-term client growth
• Support client retention and reduce churn by proactively improving value realization and addressing key pain points

Skills

Strategic thinking

Cross-functional collaboration

Data-driven

Executive communication

Problem solving

Project management

Client relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As a Strategic Client Partner, you’ll play a key role insupporting the customer experience by helping to navigate complex challengesand contribute to meaningful improvements. You’ll collaborate withcross-functional teams -such as service, sales, product development andmarketing- share insights to inform strategic decisions, and assist inoptimizing touchpoints across the customer journey. Whether it’s contributingto journey mapping efforts, supporting product adoption, or identifyingopportunities for improvement, your focus is on driving client value. You’llalso help analyze root causes of recurring issues and support efforts toaddress them. If you’re passionate about collaboration, problem-solving, andcreating positive customer outcomes—this role is for you.

What You’ll Do:

• Act as a strategic advisor and advocate for clients,aligning their goals with our product capabilities to maximize satisfaction andsuccess
• Partner cross-functionally with service, sales, and productteams to resolve critical issues and deliver a seamless customerexperience
• Identify opportunities to unlock additional value from ourproperty management software and drive long-term client growth
• Support client retention and reduce churn by proactivelyimproving value realization and addressing key pain points

Who You Are:

• Bachelor’s degree in business or finance, computer sciences,or related field
• Eight plus (8+) years of experience in multi-family housing,property technology, or SaaS company equivalents
• Five (5+) years of experience in client-facing roles with ademonstrated record of leadership and problem resolution
• Proven success in independently managing complex,cross-functional projects
• Proven success translating client goals into measurableoutcomes using data and product insights
• Experience influencing client decisions and navigatingcomplex organizational dynamics
• Strong experience in project management with multiplestakeholders and touchpoints
• Ability to understand the big picture, identify key trends,and develop long-term strategies
• Strong influencing skills with experience guiding clientdecisions
• Advanced analytical and problem-solving skills
• Excellent presentation and communication skills, especiallywith executive audiences
• Ability to simplify complex technical topics for diversestakeholders
• Strong customer empathy balanced with advocacy for businessneeds
• Exceptional organizational and follow-throughcapabilities
• Ability to work independently and in a teamenvironment
• Proven ability to manage multiple projects simultaneouslywith high-quality outcomes
• Proficiency in Microsoft Office applications, includingOutlook, Word, Excel, and PowerPoint

Ideal to Have:

• Master’s degree in business
• Experience in customer success organizations

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicatedto making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we arededicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating ourcommitment to various causes and communities.

Our award-winning culture, consistently recognized byGlassdoor's prestigious "Best Place to Work", fosters support,collaboration, and growth. We prioritize your well-being with comprehensivebenefits, including 100% paid employee medical premiums, company profit-sharingplan, and flexible work arrangements.

Annual Salary Range: $115,000 - $135,000