Strategic Client Partner — Growth & Compliance Lead

VSP; United States; Hybrid; USD 63,000 - 109,000; Full time

Job summary

VSP Vision is seeking an experienced Account Director to manage a high-impact client portfolio within the healthcare/insurance space. You will lead complex implementations, coordinate with internal and external partners, and drive growth, retention, and client satisfaction.

The role emphasizes strategic account planning, advisory services, contract coordination, and ensuring regulatory compliance while navigating agile change and cross-functional collaboration to achieve business objectives.

Qualifications

• Bachelor’s degree in Business Administration or related field or equivalent experience.
• 4+ years of account management experience.
• In-depth understanding of healthcare/insurance industry and benefits administration.
• Strong organization skills with minimal supervision.
• Ability to develop into a subject matter expert with all products and services.

Responsibilities

• Manage assigned book of high impact, complex client business as defined by business area.
• Lead efforts to develop efficient and effective processes that enable the enterprise to service both the customer and company strategic initiatives.
• Act as expert advisor and primary liaison on client service and marketing related projects and issues.
• Collaborate with internal and external business partners on strategies that drive growth, retention, and strengthen client relationships and satisfaction.
• Develop and maintain relationships with clients to identify and understand customer goals and requirements as they relate to products and service offerings.
• Function as primary service contact to achieve and maintain high satisfaction levels and promote client growth and retention.
• Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies; accounts are strategic in nature, having a significant impact on the company’s ability to progress toward its business objectives and goals.
• Develop and maintain an understanding of compliance related items, such as state and/or federal regulations or mandates applicable to client base.
• Partner with internal and external business partners to ensure compliance and provide recommendations to clients where needed.
• Lead and facilitate key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client.
• Develop and manage multiple concurrent, complex implementation plans to ensure new clients are implemented according to requirements within the specified time frame; identify non-standard client requirements that may fall outside of programs or processes and work with internal business partners to ensure compliance, as well as influence external business partners to consider alternatives when appropriate.
• Direct client contracting and related activities (contracts, evidence of coverage, summary plan descriptions, etc.).
• Collaborate with internal and external business partners to identify and address complex contracting issues and ensure compliance and client needs are met.
• Manage client and member communication strategies and collateral development, including custom solutions for high impact, complex clients.
• Serve as benefits advisor by providing consultative advice and guidance to key clients and prospects throughout the sales process.
• Work with internal and external business partners to ensure complex client requirements are documented and that business partners involved in servicing the account understand and accept the requirements.
• Proactively monitor clients to identify needs/issues and work with internal and external business partners to identify, explore, evaluate, and implement creative solutions to meet client requirements.
• Identify and escape client issues to the appropriate business partners and drive solutions as needed; schedule, lead, and facilitate meetings and manage task forces as needed to meet customer requirements.
• Coordinate product changes with Sales team and Product Marketing to meet the needs of the general marketplace.
• Evaluate business problems and recommend solutions that may include introducing new technology or implementing new products to company-wide users.
• Market the value of programs and services to gain adoption and foster growth and retention of each account.
• Ability to interpret and translate complex reporting requirements and successfully position those reports to clients.
• Responsible for report analysis and distribution.
• Represent business area on assigned projects.

Skills

Account management

Healthcare/insurance knowledge

Stakeholder management

Communication

Change management

Education

Bachelor’s degree in Business Administration

Job description

VSP Vision is seeking an experienced Account Director to manage a high-impact client portfolio within the healthcare/insurance space. You will lead complex implementations, coordinate with internal and external partners, and drive growth, retention, and client satisfaction.

The role emphasizes strategic account planning, advisory services, contract coordination, and ensuring regulatory compliance while navigating agile change and cross-functional collaboration to achieve business objectives.