Strategic Client Partner for High-Value Accounts

Paylocity; Town of Florida (NY); Hybrid; USD 43,059 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity in New York is seeking an Executive Account Manager to support large revenue clients and align Paylocity solutions with business objectives through strategic relationship management. You will provide professional support via phone, email, and onsite visits to optimize client success.

Responsibilities include developing strong client partnerships, researching and solving product requests, and leading proactive meetings to ensure high satisfaction across the portfolio.

Qualifications

• Bachelor’s degree or applicable client services/industry experience.
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.
• Travel is required up to 25% across the US.
• Experience in a help desk environment or software support highly desirable.
• CPP highly preferred.

Responsibilities

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• This person must maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem-solving

Time management

Team orientation

Attention to detail

Change management

CPP

Education

Bachelor’s degree or equivalent

Tools

Windows

MS Office

Job description

Paylocity in New York is seeking an Executive Account Manager to support large revenue clients and align Paylocity solutions with business objectives through strategic relationship management. You will provide professional support via phone, email, and onsite visits to optimize client success.

Responsibilities include developing strong client partnerships, researching and solving product requests, and leading proactive meetings to ensure high satisfaction across the portfolio.