Strategic Client Onboarding and Implementation Manager

AppleOne Employment Services; Greenville (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

AppleOne Employment Services in Greenville, SC is seeking a Client Implementation Manager to lead new client onboarding and implementation projects from start to finish. This role requires strong organization and communication to coordinate with clients, brokers, carriers, and internal teams.

You will guide benefit plan setup, eligibility, claims administration, funding arrangements, and vendor integrations, ensuring a smooth transition into ongoing operations.

Qualifications

• 5+ years in TPA operations or health insurance.
• Experience managing client implementations or onboarding projects.
• Strong understanding of claims processing, eligibility, and plan administration.
• Ability to translate complex benefit agreements into implementation plans.
• Familiarity with ERISA, ACA, VEBA.
• Excellent organizational and cross-functional coordination skills.
• Excellent communication and client service skills.

Responsibilities

• Manage new client implementation projects from planning through onboarding and transition.
• Coordinate benefit plan setup, eligibility, claims administration, funding, vendor integrations, and carrier requirements.
• Track timelines, deliverables, open items, client requirements, and milestones across accounts.
• Serve as a key point of contact for clients, brokers, vendors, account managers, and internal operations teams.
• Resolve implementation questions and provide timely answers.
• Identify opportunities to improve implementation workflows, onboarding processes, and service delivery.

Skills

TPA operations

Benefits administration

Client implementations

Claims processing

ERISA/ ACA

Project coordination

Communication skills

Job description

AppleOne Employment Services in Greenville, SC is seeking a Client Implementation Manager to lead new client onboarding and implementation projects from start to finish. This role requires strong organization and communication to coordinate with clients, brokers, carriers, and internal teams.

You will guide benefit plan setup, eligibility, claims administration, funding arrangements, and vendor integrations, ensuring a smooth transition into ongoing operations.