Client Onboarding & Success Architect (Uncapped Commission)

American Benefits Company; Provo (UT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Benefits

401K

Paid Holidays

PTO

Vision and Dental

Job summary

American Benefits Company is hiring an Implementation & Client Relations Specialist to own the client experience from deal to full implementation and onboarding. You will work with sales and all teams at ABC to ensure a seamless handoff, launch, and ongoing success, checking in at 30, 60, and 90 days and identifying opportunities for additional ABC services.

You’ll be the primary go-to contact for house clients, resolve issues, maintain clear timelines, and help optimize the onboarding process

Qualifications

• 2+ years in implementation, client onboarding, account management, or client success.
• Experience in a PEO, payroll, benefits, HR, or insurance environment strongly preferred.
• Working knowledge of payroll, benefits, or HR processes, and a willingness to learn the rest.
• Strong project management skills and the ability to manage multiple timelines at once.
• Excellent written and verbal communication, including explaining complex topics in plain language.
• Comfort working in CRMs, client portals, spreadsheets, and project tracking tools.
• Upselling or account growth experience is a plus.
• PrismHR experience is a plus.

Responsibilities

• Partner with sales on new client handoffs, gathering what’s needed and setting clear expectations from day one.
• Coordinate implementation across payroll, benefits, HR, workers’ comp, and accounting so nothing falls through the cracks.
• Keep new clients informed with clear timelines, next steps, and regular status updates through go-live.
• Lead 30, 60, and 90-day check-ins to confirm clients are set up correctly and feeling supported.
• Serve as a go-to contact for house clients, resolving issues or routing them to the right team and closing the loop.
• Keep accurate, up-to-date documentation of implementation progress, client communications, and open items.
• Spot recurring bumps in the onboarding process and recommend (and help build) improvements.
• Identify where house clients would benefit from additional ABC services and present them with a consultative approach.
• Partner with licensed team members on benefits-related opportunities.
• Gather client feedback and share insights with leadership to strengthen retention.

Skills

Relationship building

Project management

CRM experience

Communication

Multitasking

Sales/Upselling

Documentation

Tools

PrismHR

Job description

American Benefits Company is hiring an Implementation & Client Relations Specialist to own the client experience from deal to full implementation and onboarding. You will work with sales and all teams at ABC to ensure a seamless handoff, launch, and ongoing success, checking in at 30, 60, and 90 days and identifying opportunities for additional ABC services.

You’ll be the primary go-to contact for house clients, resolve issues, maintain clear timelines, and help optimize the onboarding process