Strategic Client Management Director Self-Funded Health

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 140,000 - 236,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k plan and incentive programs

Job summary

CareFirst Administrators (CFA) is seeking a strategic Director to lead Client Management for a portfolio of self-funded and TPA business. You will oversee retention, growth, and client experience, building a high-performing team and partnering across the organization to deliver coordinated solutions.

The role requires deep self-funded healthcare knowledge, executive presence, and the ability to lead across a matrixed organization with brokers, consultants, and internal leaders.

Qualifications

• 8+ years in healthcare, employee benefits or self-funded administration.
• 3+ years of people leadership experience.
• Experience managing executive-level relationships with employers, brokers and internal leaders.
• Deep knowledge of self-funded/ASO plans, TPA operations, stop-loss, pharmacy and clinical programs.
• Leadership experience in a health plan/TPA/employee benefits firm or BCBS.
• Experience leading renewal strategy, service recovery, and executive reviews.

Responsibilities

• Lead CFA client management strategy with accountability for retention, growth and client satisfaction.
• Build and coach a high-performing account management team.
• Oversee renewal strategy and complex client issues with clear ownership and action.
• Develop trusted client relationships with brokers, consultants and internal leaders.
• Use financial, utilization and market insights to identify risks and opportunities.
• Collaborate with Sales, Underwriting, Operations, Claims, and other teams to improve execution.
• Lead executive business reviews, stewardship meetings and presentations.
• Drive continuous improvement by addressing recurring service issues and strengthening processes.

Skills

Executive leadership

Strategic thinking

Client relationship management

Financial acumen

People leadership

Education

Bachelor’s degree in Business/Finance/Healthcare

Master’s degree preferred

Maryland Health & Life License (MD, DC, VA)

Tools

CRM platforms

Microsoft 365

Reporting tools

Job description

CareFirst Administrators (CFA) is seeking a strategic Director to lead Client Management for a portfolio of self-funded and TPA business. You will oversee retention, growth, and client experience, building a high-performing team and partnering across the organization to deliver coordinated solutions.

The role requires deep self-funded healthcare knowledge, executive presence, and the ability to lead across a matrixed organization with brokers, consultants, and internal leaders.